Subtember FAQ is wrong and Twitch refuse regular discount on renewals
"During SUBtember, the deeper discounts of 30% off 6-month and 25% off 3-month apply to the first term only. You’ll receive the regular 10% or 15% discount on subsequent renewals."
If this is true then why is my renewal price £29.94? Why are your support staff eagerly defending this and referring me to your FAQ for more details that says otherwise?
What the FAQ describes is how the system has worked in previous years, and its how it works any other time of the year yet for some reason this year I'm going up to 100% billing price on my March renewal. What's even the point of having a six month in advance sub if there's no discount?
And to make it absolutely clear: no I am not talking about or expecting the Subtember 30% discount to carry on into future renewals, I want to know why I am not getting the standard 15% discount on renewals.
scotel
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