Fix the "Verified Accounts Only Chat" on every channel issue
"Verified Accounts Only Chat" was inexplicably applied to every other channel for me, except for those I'm VIP in; in those, any attempt to use the chat results in a prompt popping requiring phone verification, which as far as I'm aware should not be happening for VIPs.
My most likely guess for why this is happening is that my account was accidentally flagged by some anti-botting measure that doesn't appear in the Appeals Portal (the page says I don't have any enforcements applied on my account).
I do not have a phone to do that kind of verification, and most of my attempts of explaining that to Twitch Support are responded with ignorantly suggesting I use a phone number.
I was only just now recommended to submit feedback here on UserVoice; hopefully I can get an actual transparent response as to how this problem came about and how to fix it as well.
yugioh3dmaster
shared this idea
-
hellencharless547
commented
That definitely sounds frustrating, especially since your account doesn't show any active enforcement in the Appeals Portal. If this is the result of an automated anti-bot measure, it would be helpful if Twitch provided a clearer explanation or a way to request a manual review for users who don't have access to phone verification. Greater transparency would make it much easier to understand why these restrictions are being applied.
It reminds me of how online government services, such as the **8171 Benazir Income Support Programme**, rely on identity verification to protect user accounts. When checking **8171 payment status**, users also need accurate verification, but it's equally important that legitimate users have accessible alternatives if they can't complete a particular verification method. Offering multiple verification options and clear communication can greatly improve the overall user experience.