Discussion on the controversy over the suspension of Mandarin Chinese users
Hello, I would like to ask whether your company's automated moderation system or human moderators have made any improvements in understanding the structure and meaning of the Mandarin Chinese language over time.

During my years of using Twitch, I have witnessed a significant number of Mandarin Chinese users receiving permanent bans, possibly due to misunderstandings or misinterpretations of Chinese vocabulary or phrases by your moderation system or staff. Even after submitting appeals, the process seems ineffective, leaving users with no choice but to wait helplessly for six months before another opportunity arises.

For example, when a streamer is playing a game...
…facing a monster in the game, an excited viewer types "砍死他" (which means "slash/kill it" in the game context).
This is just one example—there are many more similar cases

However, due to a lack of understanding of the subtle differences in the Mandarin Chinese language, your moderation system or staff might misinterpret this statement as violent or harmful speech directed at humans, streamers, or chat users, rather than recognizing it as a normal expression of excitement in the game. This could lead to an unjustified permanent ban.

I would like to know whether your company has taken steps to improve the accuracy of automated moderation for Chinese users to prevent such misunderstandings.

And as a user from Taiwan, I am aware that there is only one Twitch employee left who can communicate with regular users like us. However, with just one person, I believe their authority is limited and may not be sufficient to assist with the various difficulties that Taiwanese users encounter.

Of course, I am not merely trying to express how unfortunate it is for Chinese-speaking users. It seems that the text moderation system has issues with misunderstandings or misinterpretations across multiple languages.

just watching many friends on the internet disappear one by one, permanently banned without a clear reason, and gradually feeling a sense of disappointment toward Twitch.

The appeal system feels like a mere scarecrow—it's just there to let you know it exists, but it has no real effect.