Phone verification won't send the code
Entering a phone number either to verify for chat or entering for 2FA, the code won't send.
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y4do0o
commented
i have been trying to get my phone verified for the past like 4 days and it wont send the code to any number i put in i tried with my sisters number it didnt send the code i tried with my moms number it didnt send the code i tried with my dads number it didnt send the code i tried with my number it wont send the code and the reason i am trying to get it to work is because some streamers made it that only verified accounts can type in chat so i dont know what to do anymore.
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TheCatNtheChat
commented
Same here and twitch customer support replies with
"Hello TheCatNtheChat,
Twitch has implemented new safety features and is rolling them out to a small number of users, this feature gives you the opportunity to sign-up with your phone number on the browser.
What if I am having issues receiving the SMS?
Make sure you don’t have any phone numbers blocked.
Check that your device has sufficient signal and you’re receiving SMS from other services
Check that “Do Not Disturb” mode is disabled
Please note that the SMS verification code expires within 5 minutesWhat if I am having issues registering my phone number?
Users can only register mobile phone numbers (no landlines, VOIP)
Users can only have one account associated with the same mobile phone number - please check that you are not using the same number on another account.
Users cannot proceed if the mobile phone number is associated with an active suspended/banned account
If you’d like to provide feedback on this feature, please navigate to the Account Management section of Twitch’s Uservoice Forum, we’d be happy to hear your thoughts.Many thanks,
Twitch Support"Not even a real person, just an automated answer...
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misterrage28
commented
It's June 1st, 2025. I'm having a same issue just like the others, I reported this issue to Twitch support/help and still I'm not receiving any SMS for verification code. Some of the streamers that I followed needs to verify their account before chatting, but this issue was still kept going. The issue was already one week, and it was not working until now! Please fix this problem!
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KRISDOX
commented
Today is March 31st 2025 I tried adding my phone number to get phone verification, no SMS received. Tried to add 2FA and no SMS received either. I have been trying for days. I already streamed and get invited to be affiliate but since I'm not phone verified and no 2 FA I can't get onboarded. So what now? can't even set up anything at all! Nobody at twitch cares right small streamers don;t really matter anyway why even bother
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LovethaMoon
commented
No puedo añadir mi número, quiero poder comentar, tener la oportunidad de que me regalen subs, poder conectar con mis streamers pero con ningún número puedo verificar
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byter25
commented
Me pasa lo mismo, ya intente con varios numeros de amigos y familiares y el sms de twitch no llega para nada, estamos febrero 05 del 2025 y aun no hay solucion, la verdad el soporte es muy lento
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xenspookyblue
commented
Completely agree, I live in New Zealand and would absolutely love to participate in chat where you need to be verified. What's happening for me is that a 0 gets inserted at the beginning of the number, despite the country code being selected.
The signal is good and SMS is coming through from other services.
It's just super strange that phone number verification is glitching out a lot. But other modes of verifying would be wonderful too. -
thiasma_gg
commented
Hola, también tengo ese problema no me deja agregar mi numero ya que no me llegan los códigos al móvil. Que pasada, aparte el soporte no busca ni brinda ninguna solución. Alguien tuvo respuesta?
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NicoLimon
commented
I live in Ukraine, I have already changed several numbers and asked friends to provide a number, but the code still does not come
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comandante_wg
commented
In Ukraine doesn't work too.
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HarueNaoki
commented
Anyone able to make this work ? i still cant add my phone number
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meedik123
commented
Having same issue. Tried to restart my phone and closed the Twitch app on phone and computer. Still didnt send me anything. Wrote to twitch about it and basically they gave no solution at all
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Magic_Triangle
commented
I don't know why this issue is getting a lot of comments recently. I only faced this issue briefly when I posted this back in 2020, and haven't had it again since.
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Litan29
commented
I don't know how long this issue has been going on for but I'm very sure that they're very slow at fixing this.
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geeekfeak_
commented
I think this is already a national animosity, and otherwise I can not understand why the code comes to the Belarusian number and now I'm back in my country Uzbekistan and here does not come, is this a joke? Or do you really hate Uzbeks?
I thought that as before I could change the number so I deleted the old one, but if I knew that my country is so unloved I would have left the old number, now I can not change notification settings, write in chats, and even withdraw money.Twitch hates Uzbeks.
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ferrynn
commented
ive been having the same issue and its starting to **** me off tried to contact support too and still not working..just got the generated mail, i just want to be able to chat in stream but the sms just wont get sent to me to add phone number