Don’t show the UI immediately when a channel loads
With the latest app update (on or around 3/30/22), when a channel loads on the FireTV app, the UI loads in front of it.
The screen is obscured by a somewhat opaque black layer, which covers or hides the content. The channel name and information about the channel as well as action buttons (settings, show chat window, report) appear as part of this interruption.
BUT YOU CAN’T CLOSE THE UI IMMEDIATELY, to get to the content faster. This is incredibly frustrating.
In the previous version it was awkward, but at least doable, either by pressing up or down while on that menu (one or the other, depending on unknown factors).
Here’s the thing: I didn’t select the channel to see your UI - I selected the channel to see the content the channel provides. Your UI interrupts that, obnoxiously.
It was just as obscured in the previous release, but I figured a work-around to get out of it - pressing up or down while one of the buttons was selected, immediately after the channel loads.
But now I can’t even do that.
Honestly, it hinders my experience on every channel now, right when I land on the channel. And I am not patient enough to wait - I’d imagine most of your user base is the same (i.e. impatient, want to see the content as quickly as possible).
Solution: when I select a channel on the FireTV app, and the channel loads, DON’T show the overlapping UI by default. Only show it if I hit up, or left, or down, or right, or OK. That way you can leave the Back button for what it’s meant for, give users access to the UI buttons when needed and stop irritating me by covering the content I want to see immediately.
Seriously, it’s like trying to see over a tall guy’s head in a movie theater. And every time I get situated but then happen to press a remote key accidentally, the obstruction pops up again and can’t be immediately dismissed. It makes Twitch look like laggy, outdated fecal matter.
There may be an even better way to solve the issue, but the problem is the same: don’t obscure any of the content or hinder me from consuming it, at all, until I deem it necessary and need to do something else (like open the chat).
This is frustrating me enough to just go watch Netflix, or YouTube, or some other form of entertainment instead, and especially to stop paying for a no-ads Twitch subscription. I consume content to feel good as quickly as possible; and this bug gives me a bad taste in my mouth immediately, on every channel I load.
Please fix this quickly.
Oh, and along these lines... If you pause a VOD a big opaque play symbol pops up in the middle of your screen to, I guess, indicate that you've paused the video. But that indicator doesn't disappear with the rest of the UI after the 5 second fade out, why not?!? Why do you block our view of one of the most important sections of the screen when we pause? Do they not realize users might want to pause and look more closely at details (often in the middle of the screen) during an interesting or funny moment? The previous version of the UI kept the display nice and clear when pause, and this version has made that worse.
Moreover, what is even the point of that indicator? Is it not clear the video is pause be the lack of visual motion? If the streamer is transmitting a still shot during a portion of a vod, can't users easily pull up the UI to verify there're progressing through the vid? And if it's stuck on a frame and trying to buffer, we get a different indicator for both vod and live alike, that circular motion one.
It's not like it's telling you you must hit the play button to unpause (like you largely had to in the previous version). Now, for some reason, it unpauses with the press of any button whatsoever. So what's the point? We can tell the video is paused, and don't need a meaningless indicator, that never goes away, blocking key portions of the content.
Yeah, I noted this change (and many others) to the UI in my complains about the updated app (https://twitch.uservoice.com/forums/310225-twitch-applications-tv-apps/suggestions/44927404-rollback-the-firetv-app-to-v9). Really annoying that we have to wait 5 seconds for it to disappear when we could dismiss it in the prior version.
SO MUCH functionality was dumped when they 'upgraded' our experience...