55 results found
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make the video and audio stop buffering every 10 seconds stop all the buffering
515 votesHey all,
I would like to let you know that we have a special feature to report such issues as buffering, or any other playback issue. To do so, please click on the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will directly send a report to the relevant team with the necessary information to accurately track all hiccups with the players that occur, by attaching the specific data in real time needed to investigate such issues. Thank you!
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185 votes
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new servers We want servers in africa and the middle east to solve broadcast problems and quality content.
9 votesHey there,
Closing this idea out, since there are two separate ideas asking for the same servers. Please add your vote to the relevant server suggestion. Thank you!
---Middle East: https://twitch.uservoice.com/forums/310207/suggestions/38390251
Africa / South Africa: https://twitch.uservoice.com/forums/310207/suggestions/32073958
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Let us submit support tickets about the browser video player Just a few moments ago, I switched streams and the playback window was an inch too big: There was a field of empty black space between the chat scroll and the player where there wasn't one before. Since I hadn't updated my browser or changed it or anything like that, and further hearing other users complain about it, I decided that Twitch must have rolled out some new feature that wasn't playing nice with me. Heading over to the support ticket page, and after scrolling through the numerous options of permitted support ticket topics I couldn't find anything even close…
7 votesHi there,
So sorry for the trouble you've had with reporting issues. We have a particular system in place to track issues with video performance: please click on the cog wheel located in the bottom right corner of the video and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you!
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Video quality bug If I go to one channel and from that channel go to another, I seem to not have video quality better than 360p unless I refresh the browser. Its been happening for 3-4 days now.
5 votesHello there,
If this issue is still occurring, could you please reach out to help.twitch.tv to investigate this problem with our team? Thank you!
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spacebar bug When I press spacebar go in or out of fullscreen , that must be maked only with "F" key. Spacebar must be paused the video but doesn't works.
4 votesHey there,
Tested this out and pressing the F hotkey appears to trigger full screen whether the player is paused or playing. If you're still having issues, please reach out to our team at help.twitch.tv to troubleshoot. Thanks!
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Videos disappearing? I just stream 1hr ago and its not showing up and I stream like an 1 from now nothing show up?? Can you please fix?
4 votesPlease ensure that you have Store past broadcasts setting toggled on to enable archiving in your Stream Settings under the VOD Settings section. If you have this setting enabled before running your stream and are still not seeing the VOD, please reach out to our team via https://link.twitch.tv/GetSupport. Thanks!
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Magyarországi problémák Az elmúlt időszakban használhatatlan a platform, akármilyen adatsebességgel is próbálok a platformon tartalmat fogyasztani, legyen az mobil vagy teljesen más szolgáltatótól származó optikán érkező vonal, az ádásokat csak 360p és az alatti minőségben alacsony késletetést kikapcsolva válok nézhetővé, de amúgy ahhoz is gratulálnék, hogy a probléma jelentéshez külön regisztrálni kell máshol.
4 votesHey there,
To file video play back issues, please follow the instructions in this help article. This will help our engineers review and track the issue. Thank you.
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Optimize your platform's performance Every time an ad loads, the site locks and I can't watch a stream. Every time I watch a stream at anything more than 480p, it pauses and buffers for no reason. This doesn't happen on any other platform that does livestreaming.
I frankly think it's ridiculous that my PC can run DOOM Eternal at 100+fps on max settings but I can't watch a livestream at full resolution without constantly missing out on what's going on because of buffering issues.
My Internet speed is more than adequate, and my hardware is well above what should be the minimum required. It…
4 votesHello,
So sorry for the issues you've experienced with playback, and apologies for the time it's taken to get a response to this idea. If you are experiencing issues with playback, please click on the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will directly send a report to the relevant team with the necessary information to accurately track all issues that occur. Thank you! -
purple screen Whenever I alt-tab or switch tabs on Chrome (Win7 x64) I get a 30 second disconnect with a purple screen telling me to watch from twitch.tv
For example, if I have two streams open, the one which isn't focused will get intermittent disconnects. My browser is updated.4 votes -
Audio Streaming OK, but not in Video recorder. El audio del PC (discord, juego, musica, etc), se escucha perfectamente en directo, pero no se escucha nada cuando se guarda el video.
4 votesHi there,
This is likely related to an issue with your broadcasting setup's microphone input settings. If you have Twitch Studio, we recommend reaching out to our support team at help.twitch.tv. Otherwise, please refer to the help information of your broadcasting software. Thank you! -
Let us change video streaming quality Whenever I tune in to a stream these days the video quality always defaults to 480p. Even when I try changing it to 1080p, the stream refreshes and stays at 480p. Please fix the streaming quality options. I cannot even tell what is happening on the stream at 480p.
3 votesHi,
So sorry for the issues you've experienced with being unable to change video quality, despite the options being present. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance. If you continue to have issues with this, please reach out to our team at help.twitch.tv. Thank you.
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Some Twitch streams are not loading Some streams are working fine, but others will be loading forever. I will hear 3 words, before the stream freezes and goes to reload. This takes some minutes, then I will hear half a sentence again and it goes back into freezing and reloading
3 votesHi there,
So sorry for the trouble you've had with videos freezing. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance!
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Fix all of the player crashes Make it so the player doesn't keep crashing. After almost every crash, restarting the player will then rerun all of those useless ******* ads too. Stream may stay up for a minute or so to run the ad, then promptly crash once in the stream for less than 20 seconds only to repeat the process multiple times before it will finally run for an hour or two before crashing yet again.
3 votesHello,
Sorry for the time it's taken to get a response to this idea. If you are experiencing issues with buffering, please click on the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will directly send a report to the relevant team with the necessary information to accurately track all issues that occur. Thank you! -
stream buffers on 1080p, I can watch streams on youtube without buffering but on twitch it buffers and it is so annoying It is super annoying when the stream I watching stops after every 10 seconds on 1080p. I have to watch it on 720p. It is just twitch. No other site has this problem on internet speed I have, I even watch 4k videos on youtube.
(From India)3 votesSorry to hear you've had issues with buffering. In this specific case, we ask that you please report the playback issue via the the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will help our engineers track the issue, by attaching the specific data in real time needed to investigate such issues. Thank you so much for reporting these issues to help us identify where the player may be hiccuping.
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Tengo un problema que no se guardan todo mi directo solo lo corta en parte Me gustaría que se guardara todo mi directo ya que queda bastante mal y desincronizado el audio y video
3 votes -
Expand browser support for Low Latency mode Currently Low Latency mode supports Chrome and Firefox on desktop, which are two of the top three most popular web browsers.
This idea is to propose expanding this capability to a wider array of browsers, namely beginning with Chromium based web browsers e.g. Brave, Microsoft Edge, Vivaldi etc. since these already have close compatibility with the existing Chrome framework. As well as additional large market share browsers such as Safari and Opera.
3 votes -
VOD Playback restarts after seeking with keyboard or mouse sometime Frequently seeking in vods cause playback to start from beginning. Running on Firefox latest
3 votes -
CORRUPT Highlight Downloads When downloading a highlight video with multiple sections, the file that is exported or whatever is corrupted at certain sections. Please fix!!!
3 votes -
FTL Would love to see my streams without 5-20 second delays. It's hard to be interactive with my viewers when I have to wait for them to type something and they have to wait 5-20 seconds for my response. Would love to see Faster Than Light stream hit Twitch. If mixer could do it I'm sure you can too. I'm sorry but I'm a ex-mixer streamer and their FTL was great to have. I miss it.
3 votesHey there!
Closing this out because we've removed a lot of latency in streams over the last 2 years!
You can find out more about our low latency settings here: https://help.twitch.tv/s/article/low-latency-video
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