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How can we improve Video Performance/Quality of Service?

Video Performance: Playback Feedback

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make the video and audio stop buffering every 10 seconds

stop all the buffering
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Ennael shared this idea  ·   ·  Report…  ·  Admin →
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Closed  ·  AdminAna (Admin, Twitch) responded  · 

Hey all,

I would like to let you know that we have a special feature to report such issues as buffering, or any other playback issue. To do so, please click on the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will directly send a report to the relevant team with the necessary information to accurately track all hiccups with the players that occur, by attaching the specific data in real time needed to investigate such issues. Thank you!
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  • neekolez commented  ·   ·  Report

    No matter which browser I use, opera gx, brave, chrome, all have the same issue that the video keeps freezing every few secs even though i've turned off low latency and my internet is working perfectly well. It's so unbearable to watch anything at all can you guys actually fix it and do something about it this issue has been recurring for a long time now
  • hevvo507 commented  ·   ·  Report

    1st July 2022 - 1GBps UP / 1GBps DOWN

    Buffering every 10 seconds... 1080p looks like 360p on Youtube.

    What a ******* joke this service is!
  • Shahir1395 commented  ·   ·  Report

    it's 2021 *******! why does all my fav gamers still stream on this stupid platform and why can't they still fix buffering! TWITCH has gotten on my nerves
  • lucian66 commented  ·   ·  Report

    Same problem.
    UK - 200MB STABLE CONNECTIONS.

  • Louis_Hermann commented  ·   ·  Report

    I experience the same thing as "monksuu" below on US servers since 1 week. :/ There is definitively a problem somewhere server side! Worst between 8pm to 11pm Eastern time

    "No wonder it can't keep up with 1080p60 stream running 6 kbps while sometimes waiting for packets up to 2.4 seconds. The server can barely keep a 1080p60 stream downscaled to 720p60 going without buffering constantly but the low latency mode is off the table."
  • monksuu commented  ·   ·  Report

    The "Finnish" server (really looks like to be in London, UK) 151.101.246.167 is lagging really hard. Looks like it happens every time of the day so we can rule out lots of traffic around 4am. According to traceroute the last visible hop is on 154.25.8.26 that belongs to cogentco.com. If the server really was in Finland, it wouldn't go to servers in London (lookip.net/ip/149.11.164.1) or servers having "sto03" (Stockholm, Sweden?) in their domain name.

    Pinging the "Finnish" (from Country Flag + extension) server gave lots of answers:
    --- 151.101.246.167 ping statistics ---
    100 packets transmitted, 100 received, 0% packet loss, time 99186ms
    rtt min/avg/max/mdev = 23.877/183.443/2366.548/427.185 ms, pipe 3

    No wonder it can't keep up with 1080p60 stream running 6 kbps while sometimes waiting for packets up to 2.4 seconds. The server can barely keep a 1080p60 stream downscaled to 720p60 going without buffering constantly but the low latency mode is off the table.

    It's been about an hour since I started writing this comment and I had a stream running in background. It was set to be in low latency but the current latency to the streamer is 4.33 sec with 29 skipped frames in 720p60.
  • AllFunNGamez commented  ·   ·  Report

    A video should pop up when it notices lots of buffering that suggest the user to lower the quality. Countless times people have been watching my stream and I just suggest lowering the quality and it works for them.
  • jaeekibreeki commented  ·   ·  Report

    5 minutes to buffer a 30 second clip on a 200 mb/s steady connection. I am deleting my twitch account your profits must be insane yet your site is actually unusable

  • Mo_Tometer commented  ·   ·  Report

    Buffering issue that just started happening a few days ago. Never had any problems whatsoever before this and no it is not my internet connection.
  • eskittles7 commented  ·   ·  Report

    Fix your ******* buffering. It's making streams literally unwatchable... unless I want to watch five seconds of stream followed by ten seconds of buffering.
  • supermerlocked93 commented  ·   ·  Report

    The title says it all. There is nothing wrong with internet or on the streamers ends which means the problems is on twitch their end! FIX IT! I want to watch streams again!
  • 1sveno1 commented  ·   ·  Report

    stop being lazy and address the problem
  • Louis_Hermann commented  ·   ·  Report

    @elixorx Exactly the same thing on Brave and on Chrome, not better on both browsers! The problem stays the same, it's their servers.
  • elixorx commented  ·   ·  Report

    I get this a lot on Firefox and not at all on Chrome
  • Louis_Hermann commented  ·   ·  Report

    Since 3 weeks, between (7pm to 11pm +) EST, it's H3LL on twitch for viewers. I'm the main mod of a partnered stream, and we have complains each nights about this, and I'm myself touched by this unacceptable and very irritating problem!

    I must watch streams now at 480p at peak hours! What did you do to your servers??!!
  • AmericanWarlordOfficial commented  ·   ·  Report

    Network test result: https://www.speedtest.net/result/10012470316

    Everything works perfectly fine except Twitch, and only with non partners, which most of the people I watch are not. stop being cheap twitch, maybe use that Amazon money for this instead of hiring people who advocate against communication in video games.
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