Users need to have a verified account to be allowed to whisper people and chat to avoid making multiple account making to harass streamers
-Users that don't have a verified account can only watch the stream
-Verified users with phone/email verification (if possible make it both) will be allowed to chat or whisper
This is to avoid trolls to make new accounts easily to harass streamers, it wouldn't really stop them but it will take them time to create new accounts and maybe they will just get exhausted (prayge).
It might also become a hassle for viewers with make and verify their account, but I know they will appreciate Twitch if they know that you are also protecting their favorite streamer.
I had seen an offline streamer where there is almost 20 banned account message in less than an hour ( I know it depends on when mods will delete it)
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