Settings and activity
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5 votes
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110 votes
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147 votesOwlyPop
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7 votesOwlyPop
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4 votesOwlyPop
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5,284 votes
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commented
Now Twitch UI stands at odds with every other major streaming UI out there. None of the others moved crucial details to the top.
DO ACTUAL USER TESTING ON THE LEFT SIDE OF DEVELOPMENT. No one should have advised this change. It looks like something a business owner demanded without doing research and dev was forced to obey.
OwlyPop
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5 votesOwlyPop
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2 votesOwlyPop
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3 votesOwlyPop
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15 votes
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commented
If there has been no streamer activity in over X days, I think Twitch is obligated to do *something* for the long-term subscribers. I do not think it is sufficient to hide behind legalese, take the customer's up-front money, and run. That behavior looks horrible to the customers and deters people from subbing for longer.
Even if Twitch doesn't refund the money, maybe they could front the cost of Twitch Turbo for a couple of months while you look for someone new to follow on a dedicated basis. That is what good stewardship would look like.
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13 votes
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commented
This would make the 2023 Turbo price hike actually worthwhile to me and I would resume using Turbo. As it is, I quit using Turbo in 2023 because there were no additional perks or services along with the cost increase. It was just a money grab.
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2 votes
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commented
If there has been no streamer activity in over X days, I think Twitch is obligated to do *something* for the long-term subscribers. I do not think it is sufficient to hide behind legalese, take the customer's up-front money, and run. That behavior looks horrible to the customers and deters people from subbing for longer.
Even if Twitch doesn't refund the money, maybe they could front the cost of Twitch Turbo for a couple of months while you look for someone new to follow on a dedicated basis. That is what good stewardship would look like.
OwlyPop
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6 votes
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commented
Much of this suggestion is being addressed with an upcoming moderator messaging feature. What still remains is that Twitch should include educational resources to help mods maximize the effectiveness of their messaging.
As mentioned here, merely saying "Don't backseat" means nothing if a person doesn't know what that means, and so the unwanted behavior is likely to continue.
Further, citing a chat rule doesn't tell the offending user how to behave instead. Education is needed on how to reframe messages so that they aren't offensive. Being able to link to articles or videos or even simply quick copy/paste examples would go a long way.
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2 votesOwlyPop
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185 votes
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commented
It seems unhelpful to receive fewer good ideas from your customers. Other large platforms that have advanced feedback mechanisms do much more to encourage users to use them. It is odd that something Twitch's size does not promote this area.
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commented
I assume Twitch would be interested in leveraging user feedback to improve their products. It hardly seems helpful to ignore it or to prevent it from being offered. I have to google this page to find it, to this day I have no idea how to find it starting from Twitch.tv. I imagine it is the same for others too.
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31 votesOwlyPop
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7 votesOwlyPop
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1,058 votesOwlyPop
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2,675 votesOwlyPop
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5,488 votesOwlyPop
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I loathe contacting support. There's a well known loop where weeks go by without reply, then you bump the ticket, then you receive an auto-reply based on the key terms in the issue, so you say "no, you're not helping, read ticket please," and then eventually a human tiredly joins the thread to ask you to describe the issue yet again. Then they disappear and we repeat process. This would be a funny parody if it weren't the real thing.