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36 results found

  1. I'm running Brave, and can't turn off ad-blocking unless I turn it off in the browser and them manage it with an additional extension. Your help article tells me that I should disable it to stop ads on streams I am subscribed to.

    This is a sub-optimal solution, at best, for a browser that is a fork of Chrome. Consider supporting Brave such that users don't have to see ads for streams they are already subscribed to, without having to wrestle with their browser.

    84 votes

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    50 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there,

    When it comes to something like this please make sure that your browser and extensions are up to date.

    If they are up to date and you are still having issues please reach out to our team at help.twitch.tv so they can further assist you with troubleshooting.

  2. Your mobile app will be frozen on a single image, take multiple minute to load, play 3 seconds of the stream, then play a full volume ad, then go back to buffer for minutes, and repeat. Please fix this, YouTube streaming is better than this.
    Also, getting a Picture in Picture ad followed by fullscreen ads made me literally turn off twitch. Because it was so irritating, it completely ruined the experience of watching the streamer.

    4 votes

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hello!

    This seems like an issue better resolved by our Support team.

    Please reach out to them so they can help you further trouble shoot at help.twitch.tv

  3. Seeing Ads on Subbed Channels. It only happens on my gaming Pc. all my computers are sync'd and have the same browser and settings. please help.

    3 votes

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    2 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there, 


    For something like this please reach out to our team at help.twitch.tv so they can help you troubleshoot this. 


    As a note some channels do not have ads free viewing for subscribers. 

  4. Everytime I try to watch a recent video of a streamer I am not subscribed to the ads just buffer and buffer and reload over and over again.
    Its supposed to be 1 or 2 30 sec ads and it turns into a 5 minute ordeal everytime.
    Fix this!!

    2 votes

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Hi, please reach out to our support team to troubleshoot this bug. We apologize for the interference this has caused. Our support team can be reached via link.twitch.tv/GetSupport - thank you!

  5. estoy suscrito a un canal y me salen anuncios igualmente

    2 votes

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    1 comment  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Hi,

    Thank you for flagging this. Our team was made aware of it earlier thanks to user reports and this issue has now been fixed.

  6. So I am a subscriber on a the channel called Ralisco, and I am constantly getting ads on the stream, and I think that is not supposed to be a thing. I tryed to gift subs and it didn't work, tryed to sub with the prime and didn't work. I pay the subs so i don't have to watch ads, but that it is not the case, don't think i will keep subbing until you fix this.

    Thank you very much for your time

    2 votes

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there,

    When it comes to something like this please make sure that your browser and extensions are up to date.

    If they are up to date and you are still having issues please reach out to our team at help.twitch.tv so they can further assist you with troubleshooting.

  7. I am a teir three sub for one of the streamers I watch and a teir one sub for a different streamer, I pay to NOT have ads pop up, and yet ALL this month I had gotten ADS!!! Please someone FIX THIS! I am very frustrated with this bug.

    2 votes

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    1 comment  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there,

    When it comes to something like this please make sure that your browser and extensions are up to date.

    If they are up to date and you are still having issues please reach out to our team at help.twitch.tv so they can further assist you with troubleshooting.

  8. Turbo is not working on Chrome whatsoever, receiving all forms of ads. However on an iOS device it is working.

    2 votes

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there,

    When it comes to something like this please make sure that your browser and extensions are up to date.

    If they are up to date and you are still having issues please reach out to our team at help.twitch.tv so they can further assist you with troubleshooting.

  9. Yesterday I was spammed with ads for no reason at all, even to channels I have a sub with. I don't know how it all started but I figured some stuff out. Last night I was listening to twitch on my phone. Not a single ad all night. This morning I opened up the Brave browser to watch twitch and was spammed with ads again on every channel. Even on channels I have a sub with. So I then logged into twitch with Chrome and Microsoft Edge, no ads on either of them. On Brave I logged out of twitch,…

    2 votes

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there,

    When it comes to something like this please make sure that your browser and extensions are up to date.

    If they are up to date and you are still having issues please reach out to our team at help.twitch.tv so they can further assist you with troubleshooting.

  10. Estava fazendo live, e minha família, amigos, pessoa do jogo mesmo, me assistindo e comentando na live, e os espectadores não saia de 1, quando n descia para 0, ficou assim ate eu finalizar a live, e todos os meus amigos e famílias, online na live, assistindo e comentando. Espero um retorno.

    2 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  11. i dont know why but i dont have ads

    2 votes

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    1 comment  ·  Bugs  ·  Admin →
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    Closed  ·  Twitch responded

    Hello!

    Only channels that are affiliate or partner will have ads for their channel. Anyone who is not apart of those programs will not have ads on their channel.

  12. off adjustment who need it

    2 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  13. 2 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  14. ads have not been running on my channel for about a month. No ads means no revenue so is this a bug or intentional? if something is wrong with my account then i should get a notice right?

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  15. cela fait une semaine que mes pubs ne se lance plus. il y a seulement des pubs de 30 secondes, merci de vite remédier a ça

    1 vote

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  16. ΔΕΝ ΓΙΝΕΤΑΙ ΝΑ ΠΛΗΡΩΝΩ ΣΥΝΔΡΟΜΗ ΣΕ ΕΝΑ ΣΤΡΕΑΜΕΡ ΓΙΑ 22 ΜΗΝΕΣ ΣΥΝΕΧΟΜΕΝΑ ΚΑΙ ΝΑ ΒΛΕΠΩ ΔΙΑΦΗΜΙΣΕΙΣ....ΕΙΝΑΙ ΓΕΛΟΙΟ ΚΑΙ ΑΠΑΡΑΔΕΚΤΟ!!!!! ΦΤΙΑΞΤΕ ΤΟ BUG..ΑΝ ΔΕΝ ΕΙΝΑΙ BUG ΚΙΑ ΕΙΝΑΙ ΠΟΛΙΤΙΚΗ ΤΟΤΕ ΑΠΛΑ ΘΑ ΣΤΑΜΑΤΗΣΩ ΝΑ ΠΛΗΡΩΝΩ ΤΗΝ ΠΛΑΤΦΟΡΜΑ ΣΑΣ ....

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Hello,

    This definitely seems like something you need to reach out to Twitch Support to investigate. Unless the streamer is running ads themselves, you should not be seeing ads on a stream you have a subscription for. Please reach out to our team via https://link.twitch.tv/GetSupport.

  17. Why is it I get an ad when watching subbed to streamers? This has been happening in multiple streams and its getting irritation that I am missing out on stream when something important happens.

    1 vote

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    Closed  ·  Ana responded

    Hi there,

    Generally, ads should not show on streams you are subbed to, unless the Creator does not have "Ad-Free viewing" setting enabled. Although, there can be the occasional bug, and in this case, we recommend reaching out to our support team via https://link.twitch.tv/GetSupport. Thank you.

  18. I have no extension on my browser and I get ads even when I am subbed for 23 months continuously. Makes no sense how it is tough to figure out who is a sub and who is not and then direct ads to non-subs.

    1 vote

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  19. Stop PLaying ADS to me when I donate to streamers already. I don't care about your ad revenue, I already sent money to the streamers which you took a portion of.

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  20. Hi guys. Maybe you want to impose sanctions against russian streamers? If you don't know, the russia is bombing peaceful cities and killing civilians in Ukraine!

    1 vote

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