103 results found
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refund there was 100 gifted subs from this account, i tried applying for several cancel requests, yet no one replies or does anything. The payment was done without 2 factor authentication and i never got any code on my phone saying there is a payment going to happen. This is either a technical glitch at your end or someone purchased subs without my consent. This is absolutely ridiculous, and unprofessionalism. I kindly ask for a refund before i take legal actions.
There is no live support, no phone number not even an email to contact this a big joke...1 voteSorry to hear you're having issues with an unauthorized purchase. Please reach out to our support team using the following link - https://link.twitch.tv/PurchaseHackedAccount - to initiate an investigation and address this charge. Thank you.
To address your concern about available channels - our support team is available 24/7 via email. We offer additional channels of support as follows:
- Live Chat (beta): available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST, open to all Partners & Affiliates (languages: English, Spanish, German, French, Italian, Japanese, and Turkish)
- @TwitchSupport on Twitter: available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST
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ซับหายแต่จ่ายตังแล้ว ไม่รจะพูดยังไงดีว่ะ ก็อย่างที่เห็น กดซับแล้ว หักตังแล้วแต่ซับหาย เอาเถอะๆ
1 votePlease reach out to our support team via link.twitch.tv/GetSupport for assistance with this issue. Thank you!
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twitch turbo iptali eklenmeli twitch turbo satın alımı iptal edilemiyor acilen eklenmeli
1 voteIf you are attempting to cancel a Turbo subscription, you will find this under "Other Subscriptions" on your Subscriptions Management page.
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Not give adds to subs!! I cannot just contact you I am redirected everytime! I am getting pre-rolls and ads on a channel I paied for a three month sub too! This is not the first time. It sucks and does not want to make me buy the twitch sub, to either channels or twitch its self. DO BETTER. You have the ability to see who has subs, it is not unclear, and they should not be a thing for streamers who want them off anyway. I get that it is a business, it is driving away streamers and viewers, more and more competition is…
1 voteSo sorry, but you definitely should not be seeing ads on channels you are subscribed to, unless the streamer has chosen to not enable ad-free viewing for their subscribers. If the subscriber does have ad-free viewing enabled, then there's a possibility there might be a bug; and in this case, our support team should be able to help you out with this. Please reach out to our support team via https://link.twitch.tv/GetSupport -- thank you.
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1 vote
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Problem with subscribing I don’t have an idea but I’ve a problem and I think it’s time twitch fix this problem because I’ve tried to subscribe to someone and I can’t it’s says error I also have the money but it’s doesn’t show me how I’m gonna pay it’s just says error
1 votePlease reach out to our support team at https://link.twitch.tv/GetSupport. Thanks.
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sub AYUDA! Tengo problemas con las suscripciones, mis seguidores se han suscrito pero no se les renovo, no tienen emblema de sub y tampoco pueden usar los emoticonos. aparte en la lista de subs no estan
1 voteHello,
Please have your subscribers reach out to support individually to investigate this issue via https://link.twitch.tv/GetSupport. Thank you. Our support team will be able to assist them.
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Подписка Подписалась на канал, деньги списали, но подписка не активна!!!!
Что делать???1 voteSorry to hear it seems that your subscription did not activate following your purchase. Please reach out to the support team at https://link.twitch.tv/GetSupport. They should be able to look into this for you. Thanks.
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Ban Streamer that bans a subscriber should not get paid
1 voteHey,
Sorry to hear this happened to you. We recommend that you reach out to our purchase support team via https://link.twitch.tv/GetSupport. Thank you.
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訂閱 我有訂閱 主播有設定訂閱者不會看到廣告 但廣告還是會出現
1 voteHello,
Sorry to hear you're seeing ads when it sounds like you shouldn't be. To check in on this, please reach out to our support team via https://link.twitch.tv/GetSupport. Thank you.
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abonelik ios aboneligim var iptal ettim tier 3 suba geçemiyorum yardım
1 voteHey there,
So sorry to hear you're having trouble with your subscription. Please reach out to our support team at https://link.twitch.tv/GetSupport. Thank you.
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my amazon prime acct doesn’t work for subbing. Now i can’t purchased a regular sub. It won’t let me log out of amazon prime. pls fix my sub button. It says my acct is linked but i’m not subbed to Kai Cenat. It would let me log out of my prime acct either. I can’t purchase a regular sub it always say error. My acct is “Kxmani21” ty
1 voteHey there,
You will need to reach out to our support team at https://link.twitch.tv/GetSupport. They will be able to help troubleshoot this issue, as it could be that your Prime subscription was used on another account. Either way, our team will help figure this out for you. Thanks.
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Проблема с подпиской Приобрел подписку на канал, деньги списали, пришла квитанция на электронную почту, а подписка до сих пор не активна, что делать?
1 voteHey there,
Sorry to hear you did not receive your subscription after purchase. Please reach out to our support team via https://link.twitch.tv/SubsNotReceived to get assistance with this issue. Thanks.
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هناك مشاكل هناك مشاكل تواجهني لايمكنني ان اخذ 55دولر من المحفضه
اتمنى الرد1 vote -
twitch 親愛的圖奇,主播炎炎醬(sis20111125)在7/4號的時候粗心沒更改到分類
主播很認真在經營直播,也很有企劃,對觀眾也都很好
相信他會藉這次的教訓讓自己的平台更好也不會再次違規了
希望能夠讓此主播回來,讓他繼續在圖奇開台1 vote -
Tiktok allows earn revenues starting $1 Twitch will be dead Why so hard to small streamers got some small profits? Why Tiktok allow and do a better job allowing everyone earning profits starting from $1? Why Twitch didnt do that? I gave up Twitch.
0 votes -
Enable subscriptions through the iOS Twitch app. Enable the option to subscribe and/or gift subs through the mobile app. At least on the iOS app, this is currently not a function. I would have subscribed to multiple channels by now but I don’t use the web app.
1 voteHello,
You should be able to subscribe via mobile. Please reach out to our team at help.twitch.tv to investigate this. Thanks!
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Gift subscriptions discount bug Hi Twitch Team,
Sometimes when I want to gift subscriptions, it shows me a discount the more gifts I want to give to more discounts I will get! But then, when I press the selected amount, it says with a pop-up that I'm not eligible for it. After that it will return me to the streamer and nothing happens. So I clicked again on the Gift a sub button, showing me the normal prices without a discount. It happened to me many times, so I give the subs for regular prices.
Can somebody please take a look at why this…1 voteHi,
Sorry to hear you've had some issues with discounts applying when trying to gift subscriptions. Please reach out to our support team at help.twitch.tv, so that they may help investigate this issue. Thank you!
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Subscriptions Twitch recently charged me for a channel subscription that had been cancelled a week prior. Twitch refused to refund me for the subscription. Charging people for channels that are no longer active and cancelled is wrong. Is Twitch trying to get more income by charging customers for channels that have been cancelled then refusing to refund the amount? Twitch get your act together this is wrong.
1 voteHey there! As mentioned in our last email response, you can submit a refund request to our support team with the following steps: https://help.twitch.tv/s/article/refunds-on-twitch#request
Hope this helps!
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[Experiment] Monthly Recap We're experimenting with a new perk for Subscribers on Twitch: Monthly Recap! This summary shows personalized stats on select channels such as top clips, most spammed emotes, and more. It's just one more way to relive time well spent with your favorite creators and communities.
You can learn more about Monthly Recaps here: https://help.twitch.tv/s/article/monthly-recap
As always, we'd love to hear your feedback on this experiment!
39 votesHello everyone,
Starting in April, viewers will be able to view their Monthly Recap for channels they're subscribed to! If you were previously a part of our 5-week experiment, your access to Monthly Recaps is now reinstated for channels to which you subscribe. You can learn more about this feature at the Help Article linked in the original post.
What would you like to see added to the Monthly Recaps? Please continue to leave us your feedback below and upvote this post to show your support for the new feature.
- Don't see your idea?