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103 results found

  1. We're experimenting with a new perk for Subscribers on Twitch: Monthly Recap! This summary shows personalized stats on select channels such as top clips, most spammed emotes, and more. It's just one more way to relive time well spent with your favorite creators and communities.

    You can learn more about Monthly Recaps here: https://help.twitch.tv/s/article/monthly-recap

    As always, we'd love to hear your feedback on this experiment!

    39 votes

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    64 comments  ·  Other  ·  Admin →
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    Closed  ·  Ana responded

    Hello everyone,

    Starting in April, viewers will be able to view their Monthly Recap for channels they're subscribed to! If you were previously a part of our 5-week experiment, your access to Monthly Recaps is now reinstated for channels to which you subscribe. You can learn more about this feature at the Help Article linked in the original post. 

    What would you like to see added to the Monthly Recaps? Please continue to leave us your feedback below and upvote this post to show your support for the new feature.

  2. ไม่รจะพูดยังไงดีว่ะ ก็อย่างที่เห็น กดซับแล้ว หักตังแล้วแต่ซับหาย เอาเถอะๆ

    1 vote

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    1 comment  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Please reach out to our support team via link.twitch.tv/GetSupport for assistance with this issue. Thank you!

  3. there was 100 gifted subs from this account, i tried applying for several cancel requests, yet no one replies or does anything. The payment was done without 2 factor authentication and i never got any code on my phone saying there is a payment going to happen. This is either a technical glitch at your end or someone purchased subs without my consent. This is absolutely ridiculous, and unprofessionalism. I kindly ask for a refund before i take legal actions.
    There is no live support, no phone number not even an email to contact this a big joke...

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Closed  ·  Ana responded

    Sorry to hear you're having issues with an unauthorized purchase. Please reach out to our support team using the following link - https://link.twitch.tv/PurchaseHackedAccount - to initiate an investigation and address this charge. Thank you.

    To address your concern about available channels - our support team is available 24/7 via email. We offer additional channels of support as follows:

    • Live Chat (beta): available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST, open to all Partners & Affiliates (languages: English, Spanish, German, French, Italian, Japanese, and Turkish)
    • @TwitchSupport on Twitter: available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST
  4. 1 vote

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    Closed  ·  1 comment  ·  Other  ·  Admin →
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  5. twitch turbo satın alımı iptal edilemiyor acilen eklenmeli

    1 vote

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    0 comments  ·  Turbo  ·  Admin →
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  6. I cannot just contact you I am redirected everytime! I am getting pre-rolls and ads on a channel I paied for a three month sub too! This is not the first time. It sucks and does not want to make me buy the twitch sub, to either channels or twitch its self. DO BETTER. You have the ability to see who has subs, it is not unclear, and they should not be a thing for streamers who want them off anyway. I get that it is a business, it is driving away streamers and viewers, more and more competition is…

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    So sorry, but you definitely should not be seeing ads on channels you are subscribed to, unless the streamer has chosen to not enable ad-free viewing for their subscribers. If the subscriber does have ad-free viewing enabled, then there's a possibility there might be a bug; and in this case, our support team should be able to help you out with this. Please reach out to our support team via https://link.twitch.tv/GetSupport -- thank you.

  7. I don’t have an idea but I’ve a problem and I think it’s time twitch fix this problem because I’ve tried to subscribe to someone and I can’t it’s says error I also have the money but it’s doesn’t show me how I’m gonna pay it’s just says error

    1 vote

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    0 comments  ·  Mobile Subs  ·  Admin →
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  8. AYUDA! Tengo problemas con las suscripciones, mis seguidores se han suscrito pero no se les renovo, no tienen emblema de sub y tampoco pueden usar los emoticonos. aparte en la lista de subs no estan

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Hello,

    Please have your subscribers reach out to support individually to investigate this issue via https://link.twitch.tv/GetSupport. Thank you. Our support team will be able to assist them.

  9. Подписалась на канал, деньги списали, но подписка не активна!!!!
    Что делать???

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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    Closed  ·  Ana responded

    Sorry to hear it seems that your subscription did not activate following your purchase. Please reach out to the support team at https://link.twitch.tv/GetSupport. They should be able to look into this for you. Thanks.

  10. Streamer that bans a subscriber should not get paid

    1 vote

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  11. 我有訂閱 主播有設定訂閱者不會看到廣告 但廣告還是會出現

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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  12. ios aboneligim var iptal ettim tier 3 suba geçemiyorum yardım

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. pls fix my sub button. It says my acct is linked but i’m not subbed to Kai Cenat. It would let me log out of my prime acct either. I can’t purchase a regular sub it always say error. My acct is “Kxmani21” ty

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Closed  ·  Ana responded

    Hey there,

    You will need to reach out to our support team at https://link.twitch.tv/GetSupport. They will be able to help troubleshoot this issue, as it could be that your Prime subscription was used on another account. Either way, our team will help figure this out for you. Thanks.

  14. هناك مشاكل تواجهني لايمكنني ان اخذ 55دولر من المحفضه
    اتمنى الرد

    1 vote

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    Closed  ·  1 comment  ·  Other  ·  Admin →
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  15. Приобрел подписку на канал, деньги списали, пришла квитанция на электронную почту, а подписка до сих пор не активна, что делать?

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
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  16. 親愛的圖奇,主播炎炎醬(sis20111125)在7/4號的時候粗心沒更改到分類
    主播很認真在經營直播,也很有企劃,對觀眾也都很好
    相信他會藉這次的教訓讓自己的平台更好也不會再次違規了
    希望能夠讓此主播回來,讓他繼續在圖奇開台

    1 vote

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    Closed  ·  0 comments  ·  Admin →
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  17. Twitch should give me more money for no reason because I want it. Jeff is bald but he is rich too. 500 dollars a month should be okay thank you

    9 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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  18. Enable the option to subscribe and/or gift subs through the mobile app. At least on the iOS app, this is currently not a function. I would have subscribed to multiple channels by now but I don’t use the web app.

    1 vote

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    0 comments  ·  Mobile Subs  ·  Admin →
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    Closed  ·  Ana responded

    Hello,

    You should be able to subscribe via mobile. Please reach out to our team at help.twitch.tv to investigate this. Thanks!

  19. Hi Twitch Team,

    Sometimes when I want to gift subscriptions, it shows me a discount the more gifts I want to give to more discounts I will get! But then, when I press the selected amount, it says with a pop-up that I'm not eligible for it. After that it will return me to the streamer and nothing happens. So I clicked again on the Gift a sub button, showing me the normal prices without a discount. It happened to me many times, so I give the subs for regular prices.
    Can somebody please take a look at why this…

    1 vote

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    0 comments  ·  Gift Subs  ·  Admin →
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    Closed  ·  Ana responded

    Hi,

    Sorry to hear you've had some issues with discounts applying when trying to gift subscriptions. Please reach out to our support team at help.twitch.tv, so that they may help investigate this issue. Thank you!

  20. Hey! I created second channel to this one (krotiteledraku) called karporace. And reached a lot of subscribers in comparison with follows (cca 400 follows and almost 300 subs) due to really generous community from first channel. And got banned for fradulent behavior. And I am still banned.

    What is worse, i searched along another affiliates colleagues and find out, that if someone would give you a lot of money (trough gifted subs or bits), you could be banned and there are another streamers who got banned because of the same reason. Not only anyone can really end your stream with…

    57 votes

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    Closed  ·  0 comments  ·  Gift Subs  ·  Admin →
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