Hello, since 4 weeks I am unable to download my Payout History PDF at /analytics/revenue-payouts. I get a 'Loading Error' or 'Site not reachable' on all devices and browsers (Chrome, Firefox, Mobile, Incognito).

I urgently need my Payout History for my VAT / Reverse Charge tax filings in Germany. This is a legal requirement for my tax office.

If I try to open the download link in a separate tab, this error appears:

Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.

Details: To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly"/>
</system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="On" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>

Can someone help me?