When amending TOS and other user agreements, use known clerical strategies to inform users about the changes being made.
I was looking through the recently updated TOS and was dismayed at the lack of clarity regarding what changed. This is a problem with industry standards, not just Twitch.
It is not user friendly to send existing users to the current amended policy while also providing a link to the prior policy, expecting users to review both contracts side-by-side to discern changes.
It would be immensely beneficial to user awareness for Twitch to use known clerical strategies which highlight amendments in a separate transitional 'bill' document that offers a view between the previous document and the current document. This 'bill' document may also be used internally for discussing whether changes should go forward.
Clerical strategies may include, but are not limited to:
- Strike through text to indicate language being removed.
- Underline text to indicate language being added.
- Highlight colors to draw attention to areas being modified.
- Use the phrase New Section or New Article in front of entirely new sections and articles being added to the document, rather than highlighting or underlining the entire section or article.
- Number both articles and sections for easy reference.
(example: Article 2 "Use of Twitch by Minors and Blocked Persons" section 2 "The Twitch Services are available to persons between the age of 13 and their local age of majority whereas;" subsection A "the minor has constant adult supervision." subsection B "the minor has not been previously removed or prohibited from using the Twitch services.")