242 results found

1. Fix Overzealous Age Banning

   Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

   I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The two examples that come to mind are channel point systems added by stream elements (someone saying they are 10 referring to what rank they are in channel points) but getting false flagged as being too young, and people mentioning their place in queue for something called beatsense where users queue songs (saying they are 12 in reference to their place in the queue). I know three users banned for this, one got his account back, one did not, and the other is mentioned below.

   I think it is important to not ban long time users for false flags like this, and one user, a good friend of mine with the username IVAizenVI was banned for the channel points example above, he was rank 10 in channel points and was talking about it and got banned for saying "i am 10". He has not had any reply on his appeal for weeks.

   If someone reads this and can help at least in this particular instance in helping IVAizenVI get his account back it would be appreciated, but accounts being banned for this and then not being properly appealed or reviewed is something I think is worth looking into as it seems unbefitting of a large organization like twitch.

   Thanks for any help, I've had good experiences with the twitch support team in the past so I'm optimistic about being heard.
   -Sapientan

   Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

   I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The… more

   41 votes

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   Closed  ·  6 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Recap

   I don’t receive se recap

   34 votes

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   Closed  ·  18 comments  ·  Other  ·  Delete…  ·  Admin →
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3. Change mask for subscriber badge

   Paid subscriptions are a way to monetize both Twitch and streamer.

   Subscriptions have tier 1, tier 2 and tier 3. Each level has a certain motivation for a person to subscribe for a fee. Moreover, the higher the subscription level, the higher the degree of motivation should be.

   One of the motivations is to stand out in chat. Twitch offers a mask for levels 2 and 3 that overlays on top of the sub badge itself.

   Now the crux of the problem ... The site's functionality implies that ONLY ONE layer will be used for all months of subscriptions.

   But what if you give the opportunity to customize this layer for each month of the subscription SEPARATELY?

   Example: channel decoration in the style of teenage mutant ninja turtles. 1, 2, 3 and 6 months = image of turtles on sub badges. And at 9 and 12 months there are images of bebop and shredder. The layer that you want to use with turtles is completely unsuitable for the shredder and other subscriptions.

   Excuse me for bad english, text translated with google translator.

   Paid subscriptions are a way to monetize both Twitch and streamer.

   Subscriptions have tier 1, tier 2 and tier 3. Each level has a certain motivation for a person to subscribe for a fee. Moreover, the higher the subscription level, the higher the degree of motivation should be.

   One of the motivations is to stand out in chat. Twitch offers a mask for levels 2 and 3 that overlays on top of the sub badge itself.

   Now the crux of the problem ... The site's functionality implies that ONLY ONE layer will be used for all months of subscriptions.

   But… more

   18 votes

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   6 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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   Closed  ·  AdminTwitch (Admin, Twitch) responded

   Hey there!

   You can actually set your badges to be different for quite a few different months!

   You can find out more here: https://help.twitch.tv/s/article/subscriber-badge-guide

4. allow underscores in usernames

   My username could not be selected with an underscore between the two words in my username. It accepted just fine if I removed the underscore. It also seemed to imply that I was doing something wrong by adding an underscore.

   11 votes

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   Closed  ·  0 comments  ·  Usernames / Display Names  ·  Delete…  ·  Admin →
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5. Görünen Adı Değiştiremiyorum

   Bakın. Her türlü ismi denedim. Rastgele tuşlara bastım. Ancak hala daha bana niye bu "Görünen adınızı değiştiremez ancak büyük harf kullanımını değiştirebilirsiniz."yazısı çıkıyor? İsmimi BosAdam355 yapmak istiyorum. Böyle bir kullanıcı yok ama kabul etmiyor. Harfleri bazen büyük bazen küçük yazdım olmuyor. Lütfen yardım edin.

   10 votes

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   6 comments  ·  Usernames / Display Names  ·  Delete…  ·  Admin →
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   Closed  ·  AdminAna (Admin, Twitch) responded

   Hello,

   Please keep in mind that changing the display name is not the same as changing your username. Your display name must match your username, but you can modify the capitalization of certain letters. For example - username: twitch, display name: Twitch. Hope that clarifies this.

6. No se puede poner la ñ en el nombre de usuario

   Quiero ponerme de nombre Ermitaño y no puedo porque me dice que es un caracter alfanumerico

   9 votes

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   Closed  ·  0 comments  ·  Usernames / Display Names  ·  Delete…  ·  Admin →
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7. Support is non existent

   How about you speak to your parent mega rich company Amazon and see if they can employ some more staff for your support team because in all my life I've never witnessed such dreadful support simply because there is none. Almost 2 months of emails and tweeting Twitter support and still not 1 single reply. I think it's a disgrace a company as big as this has no support especially when you're a business that can charge money. What's even more of a disgrace is the fact I'm a moderator for a stream and someone made several accounts and reported my username for being offensive and I'm auto banned! This is this second time this has happened and to prove my username isn't offensive, you guys actually emailed me the first time to say it was a mistake and not offensive!!!! So how can I be banned for the same reason again??????? I would like to add that I understand there's a worldwide crisis, but at least send me an auto response email to let me know this is the reason I'm getting no support. Do you realise how frustrating it is getting no response what so ever from a company especially when you shouldn't be having the issue you're contacting them in the first place for!!!

   How about you speak to your parent mega rich company Amazon and see if they can employ some more staff for your support team because in all my life I've never witnessed such dreadful support simply because there is none. Almost 2 months of emails and tweeting Twitter support and still not 1 single reply. I think it's a disgrace a company as big as this has no support especially when you're a business that can charge money. What's even more of a disgrace is the fact I'm a moderator for a stream and someone made several accounts and reported… more

   7 votes

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   Closed  ·  0 comments  ·  Usernames / Display Names  ·  Delete…  ·  Admin →
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8. Don't change my preferences

   I have my preferences set as I want them. I don't need Twitch to change them for any reason. I have emails coming from who I am subbed to and I don't need Twitch changing that just because I haven't watched someone in awhile.
   F off

   7 votes

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   Closed  ·  0 comments  ·  Notification Settings  ·  Delete…  ·  Admin →
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9. I have not received a single email to verify my account and it is limiting my experience on Twitch\

   Please just let me connect my account. This is all i ask of you

   6 votes

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   Closed  ·  5 comments  ·  Login  ·  Delete…  ·  Admin →
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10. Live Notifications Without Following

    There is already an option to follow and not receive live notifications, but what about having a system where you can get live notifications without following? Maybe you want try and follow when they are live or maybe give them a few moments before making the decision to show support by following. I think the option to receive live notifications without following would be a tool people would use. There are multiple times where I want to follow someone when they are live, but the problem is, I have no idea when they go live. Some people don't even have a schedule. Some people don't use Twitter to tweet when they go live. But maybe adding like a bookmark feature or something that would allow you to get live notifications without directly following the user. This would not be visble to anyone except the user who bookmarked it. Then when the time is right, and they want to show support, they can follow the user to represent their support. It would allow people to know exactly when the broadcaster goes live without needing to follow them at that moment in time.

    There is already an option to follow and not receive live notifications, but what about having a system where you can get live notifications without following? Maybe you want try and follow when they are live or maybe give them a few moments before making the decision to show support by following. I think the option to receive live notifications without following would be a tool people would use. There are multiple times where I want to follow someone when they are live, but the problem is, I have no idea when they go live. Some people don't even have… more

    5 votes

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    Closed  ·  2 comments  ·  Notification Settings  ·  Delete…  ·  Admin →
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11. Let us/me reuse phone number

    I can’t reuse my phone number and it’s really bugging me it says It can’t send an sms because it’s unable for reuse please help

    4 votes

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    Closed  ·  Admindarkstorm (Admin, Twitch) responded

    Hey all! Please contact our support team at help.twitch.tv with assistance with this phone number issue.

    Thank you!

12. dedicated tab/section for "following" channels in settings

    a very useful feature for twitch, cince it has a follower cap of 2000, would be a section for the people we follow and watch. while we have a "notifications" section for who we want to get notified of, we dont have a section that easily allows us to unfollow inactive channels we no longer watch. something as simple as having it in the same format of the notifications but just replace the on/off slider with a "follow/unfollow" button. making it easier to manage and clear out all the people who dont stream anymore or we dont watch as often.

    4 votes

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    1 comment  ·  Feature Request  ·  Delete…  ·  Admin →
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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi there,

    You can easily unfollow channels from the page: https://www.twitch.tv/directory/following. You head to the channels tab and click on the heart to unfollow any channel quickly. Thanks.

13. Twitch affiliate for less well off

    Hi, I just contacted PayPal about a fraud against me.I had contacted this site for help with affiliate status and receiving donations. Which would be very useful to me given my social status.

    Can't I have affiliate status given the need and collaboration?

    4 votes

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    Closed  ·  0 comments  ·  Security and Privacy Settings  ·  Delete…  ·  Admin →
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14. Problem with 2fa

    i can't set 2fa to my account, every time when i try to set it, gettin errors.
    twitch support, is automatic responds, and i cant affiliate my account to collect channel points

    4 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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15. hello guys i have accidently given wrong date of birth please help

    please help is there any way to change date of birth of my account. i think i have given wrong information

    4 votes

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16. Cambiar nombre

    Quiero cambiar mi nombre de twitch y no me deja

    4 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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17. Fix the random logging-out bug on iOS

    The iOS app has this annoying habit of logging me out of the app seemingly at random, and with no input at all on any other device. This is very disruptive as I have 2FA set up on my account, and to log in I have to both provide my password and an auth code that may/may not be easy to get to depending on whether I have my auth code generator to hand.

    The iOS app never used to randomly log out, so the question is why is it doing it now. I'm aware of the "30 days" feature but it'll often log out well before the 30 days are up.

    The iOS app has this annoying habit of logging me out of the app seemingly at random, and with no input at all on any other device. This is very disruptive as I have 2FA set up on my account, and to log in I have to both provide my password and an auth code that may/may not be easy to get to depending on whether I have my auth code generator to hand.

    The iOS app never used to randomly log out, so the question is why is it doing it now. I'm aware of the "30 days" feature… more

    4 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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18. Stop automatic suspensions for username issues without human supervision

    My account was created 6 years ago. but i am using it for streaming only for 9 months. My name is friar_negro, and it has never been considered an invitation to hate, but now I have been banned indefinitely for this reason for a month. I have no answer and in the event that they give me back access to my channel, I don't know how much damage it will do to me so long without broadcasting

    3 votes

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    Closed  ·  0 comments  ·  Usernames / Display Names  ·  Delete…  ·  Admin →
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19. Account Banner

    it will not allow me to set my account banner. i click update and when i click on upload but nothing happens

    3 votes

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    Closed  ·  2 comments  ·  Bugs  ·  Delete…  ·  Admin →
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20. 04604050

    hola

    3 votes

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    Closed  ·  2 comments  ·  Security and Privacy Settings  ·  Delete…  ·  Admin →
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