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← Twitch Applications: TV Apps

How can we improve the streaming experience on our TV apps?

Twitch Applications: TV Apps: Fire TV

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Rollback the FireTV App to V9

The loss of functionality of V10 when compared to V9 is baffling. The redesigned UI is nigh incapable of assisting the user with finding non-live content, since the home, bowse, and category pages now only present live channels to the user.

In the prior app version, all followed channels were listed in a dedicated row about 2 rows below the top/live followed channels row. By removing this and all other non-live content, V10 of the FireTV app delivers an experience that is order of magnitudes more cumbersome to navigate compared to the prior version.

In the updated version users are required to search for individual channels (followed channels included) if they're looking for ANY non-live content, even content they've started watching but had to pause and return to later. Why on Earth should we have to go to the search section and search for any of that content in V10 when V9 gave it to us in a clean and concise manner. Moreover, if we want to know what our followed streamers have recently streamed, we have to search each one individually. And once we've made a decision on who to watch, we get to search them a second time in the same session. It's ridiculous and wasn't so cumbersome in V9.

I could give this a pass if the UI presented the most recent broadcast for each followed channel along side all the live followed channels at the top of the home screen. While still not ideal, at least then I'd only have to waste at most a little time passing through a vod I may not be interested in to get to their profile and find the content I'm ultimately looking for. But I can't even do that, and am instead shoehorned into searching for streamers I already follow.

And to top it all off... The chat history has been completely removed from the vods, and you can no longer send chat messages in the FireTV app.

You also can't force the playback overlay to hide in V10, and instead have to wait 5 seconds for it to disappear on its own. Before, in V9, you could hide it without delay by pressing down

Why has so much functionality been removed and the user experience worsened so tremendously?? Keep V10 and give us back V9!!!
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  • temporary_new_username commented  ·   ·  Report

    Instead of listening to your guys’ feedback they decided to release this new app redesign to other devices as well (GoogleTV, Xbox, etc.).

  • DarkerDarock commented  ·   ·  Report

    I haw the same issues whit the firestick app. I solved the problem by purchasing a GoogleTv 4K stick, it has a better Amazon Twitch and Amazon Prime app than the Amazon Firestick family of devices. I think it is a inflight between Amazon internal teams that the app situation is so dire.
  • afrostitcher commented  ·   ·  Report

    2023 and no response from twitch at all - its taught me all i need to know about their approach to product development. Its bad when people spend a year asking for you to undo an upgrade you took weeks deleting code for.

  • akfirefighter commented  ·   ·  Report

    There is no roll back stop this stupid post

    I just got this new update today on my smart google tv

    Soon its coming to apple tv
  • agedboredom commented  ·   ·  Report

    The twitch dev team are stupid for this update.... this update took away text on VoDs for zero reason and I've basically had to abandon the app entirely in favor of a 3rd party app that supports VoD chat.

    Good freaking job twitch devs... you have done it... you've started to remove your viewer base from using the official app and displease everyone for literally zero reason... since that's the overarching aim for inteligent company heads to do... actively kill their profit margins and needlessly irritate their clientele.

    Is there a secret internal race between Amazon and Google to see which company can tank their streaming platform faster? Because at the rate you all are going both of yall can't stop shooting yourselves in the foot. Keep it up I'm sure they will both crumble into ash soon.

    If my displeasure isn't palpable enough... lets make it clearer.... Fire all of your department heads NOW.
  • akfirefighter commented  ·   ·  Report

    we need a proper brand new tv app all redesigned like the twitch on PC and MAC

  • slayerofhumans666 commented  ·   ·  Report

    lets share this to get this more votes so twitch hopefuly see this
  • OffDatGoGo commented  ·   ·  Report

    I just can't back to comment again about how pathetic this version 10 is. I'm now getting the random closing like others have mentioned. Yes, still sucks that we can no longer chat on the TV app. We look stupid watching the stream while chatting to the same stream with our phones. I like Twitch on the big screen. You fools just decided to kill the user experience. 🤬
  • nsagent00 commented  ·   ·  Report

    Who had the fuckong. Right idea to update the app and REMOVE features?!?
  • DavidCada commented  ·   ·  Report

    Worst update I've ever seen a company do.
  • pokemonman65 commented  ·   ·  Report

    I absolutely agree to what this fellow has said it insanely difficult to see how v10 is better than v9 mostly because v10 totally disregards any and all viewers of twitch from the television perspective!

  • WhoopsyELLO commented  ·   ·  Report

    Can't watch all VoDs because they are missing in the firetv app, available in desktop or mobile though. Please list all available collections.

    Can't chat anymore

    Constant freezing

    Terrible experience since version 10

    Tickets getting ignore. I am glad YouTube premium still works flawless.
  • rtomi098 commented  ·   ·  Report

    Give me my chat back pls! And also in Vods, why I buy a huge TV to use twitch app?
  • darklink9110 commented  ·   ·  Report

    I agree. I thought it was a bug with my TV because I couldn't see chat history on vods! Chat is an integral part of twitch and removing it from vods removes half of the experience.
  • SimplySavina commented  ·   ·  Report

    Absolutely. I completely despise the new version. I can't see chat on VODs so I won't watch them back on my TV anymore which I used to do all the time. I can't go through anyone's old clips past a set handful of popular which means I can't even see recent. Not being able to go to pages without searching is terrible. It feels like a massive downgrade and I hate it. I use it much less now.
  • bobbimichelle commented  ·   ·  Report

    I agree. They want people to use the mobile app to collect data too sale.

  • slayerofhumans666 commented  ·   ·  Report

    maybe twitch is trying to hack ppls phones to get privet info on ppl by doing this
  • akfirefighter commented  ·   ·  Report

    fix the app mate , sometimes it will freeze , the old version didnt have freezing or buffering issues

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