Hello,

It took me a while to decide if I should even bother writing you - in case you actually care - so here goes:

Already after using your current mobile app "update" for the first time, I hated the new layout. And it is not just me, it is virtually everyone I heard saying the same...

So, for the love of God, could you tell me please why on earth you think the current (as of August 28th 2024) Twitch mobile app design is an improvement, and why you designed it in that awkward user-UNfriendly way in the FIRST PLACE!?? It is one of the worst experiences I've had on Twitch. So unintuitive and annoying!

HERE ARE SOME POINTS...

1. I don't want my first page to be some random streamer I don't care about! It is already annoying in the browser experience! So if you want to "push" viewers to discover other streamers why not just create a seperate dedicated "discovery" section for random streamers.

2. The whole "Following and current live" page should be the main navigation panel rather than a small button at the top left hand. Because I want to see the preview thumbnail of the streamer's current live stream so I can decide if I want to watch it!

Then there are also previous issues with the app before the "backwards devolution" update...

1. Why is the MOBILE experience so different from the browser? Here are just some of the more IMPORTANT LITTLE DETAILS on mobile:

3.1 When click-choosing an emote in chat message:
- First, it doesn't actual illustrate the emote in my chat typebox. Instead there is the name of the emote in text form, which is not only confusing as to which emote we chose, but also...
- Second, if we want to delete that emote, we have to manually delete that text, leading to potential additional confusion if removed incorrectly.

3.1 Power-Ups are still not working on mobile!

3.2 When we @t / mention another viewer - and vice versa - in chat on mobile, there is no obvious text "highlight" box of that viewer (or ours) to alert us to a mention.

REGARDING OTHER MATTERS:

If you care about streamers and viewers, why make the paycut so little for streamers and expensive for viewers? I'd love to support streamers, but your anti-social greedy business model/philosophy stops me from subscribing to more streamers or spending bits! If you just lowered your profit cuts a little more, you would see more viewers supporting the channel!!!

Besides, I don't see any justification for the current price models, in order to still continue profits when you have certain streamers earning millions a year! And you make billions a year already!

Also, why show ads in the very FIRST SECOND of joining a stream, instead of letting us watch for at least a few seconds to see if we want to even continue watching! (You see how all those bad descisions are driven by a narrow greedy business mindset!?)

CONCLUSION

Stop using us as experiments if you can't even realize yourselves how bad your decisions are! I noticed this for a while now, including all those ad, privacy and "artistic nudity" policies how out of touch your decision making is, and what kind of people you hire! It is actually mindnumbing how you don't seem to care or playtest these new "features".
Is this really the best you can come up with?... To waste all your time and resources to deteriorate your user interface? Perhaps if you hired people who are based with a good common sense, intelligence and with their hearts at the right place, all these issues would probably never escalate to the point that some random viewer has to finally sit down and write a whole letter to a company whose supposed to be on top of things in the first place.