refund
11.1 After work, I looked at my card payment history and found that 295,000 won was paid. Upon closer inspection, it was said that 50 subscriptions were shot on Twitch at 7:16 a.m. on the morning of October 31st. It seems to be a hack, an error, or a very low probability that it was pressed with one-touch payment while sleeping. I've never paid, and of course I don't remember. One-touch payment was also set up in the Google Play Store, but I had no idea that it was linked to Twitch and payment was made with one touch. I immediately applied for a refund to Google, but I got an email reply as follows. It seems like it was pressed while sleeping, but this is clearly a fraudulent act due to one-touch payment, and it is said that there is no refund. It tells you to contact your financial institution. So I inquired again with Hyundai Card, and even though I tried to call a company called Twitch, they couldn't contact me, and they said they couldn't file a dispute.
Google also tried several refund requests and they were all rejected saying that they do not have permission, and no matter how many times I tried to apply for counseling, the only response was to send an email inquiry to the Twitch developer. There are still no answers. The payment was made on 10.31, and I found out that the payment was made on 11.1 and immediately sent an email inquiry, but Twitch has not responded even after a few days as of 11.19 business day. There are too many emails sent. What should I do? I want to know how to check the payment system that I did not want at all, the payment system that is too unfair and fraudulent, and whether there is a hacking or an error, and I want a refund, but I want a way to contact Twitch
please help me
Hey there!
So sorry for the confusion on this. We on UserVoice do have any ability to help resolve something like this, but I did reach out and it seems we responded to you back on November 1st.
Please submit either a new ticket or respond to that email from our team and they will be able to further assist you on this.