Shared Ban - Restricted mode
Restricted mode should NOT inform the chatter that their messages are not being delivered to the rest of chat. I feel like this is motive to encourage someone to act out even more... I feel like someone being restricted should not know they are being restricted. Feels VERY unsafe.
Sure, a ban may be the viable option, but there can be a lot of nuance to the relationships between fellow streamers and their communities... where nothing ban worthy has necessarily occurred but you might want to prevent an incident in the case something does.
I personally switched to monitoring mode so the messages are just highlighted for me... but I still think restricted mode needs a revision.
I can't agree more.
It feels very wrong to let the user know their messages are not being sent.
At best they will think they used a banword (as it acts the same) and they will try multiple times to send their messages, at worst they will understand they're restricted and unleash their rage. Given that restricted users have high chances to be toxic ones, risks are high they abuse this until they're definitely banned.
I personnaly would like to use the "restricted" mode as a shadowban more often when I feel new chatters have high chances to be toxic (because of their nicknames or the content of their first messages), but because of this behavior I basically never use it.
Without this issue, the restricted mode would be a good middle point between "letting the user chat freely" and "not banning them so they're not flagged on shared ban channels" when they're not crossing the line but walking right next to it.
Agreed, as a mod for over a dozen channels this is ABSOLUTELY CONFIRMED to cause restricted people to start spamming the chat once they realize their messages aren't going through. Since some streamers are used to reading messages from chat and have the highlighting turned off for readability, some begin to acknowledge the individual unintentionally, causing them to act up even further and making it impossible for mods to defuse the situation.
I am regarding this as a "bug" as, with all due respect, it is *unfathomable* that the devs would intentionally design a "safety" tool this way.
If it is a situation where an instant ban is required, then by all means, that method is better. More often than not, however, things that are not immediately banworthy are better left to restricting when their next message *might* continue on that path toward banworthiness, but as mods it is poor judgement to *assume* that to be the case.
Restricting should be done in order to give the individual a chance to prove that they will not be a problem going forward. When that chance is shown to them by Twitch as anything but, it only goads them into *becoming* banworthy out of spite. It creates such spite in some cases that they also begin to bandodge or create alt accounts to attempt to chat when they wouldn't go quite that far otherwise. It literally *encourages* worse behavior.
Simply put, this "bug" desperately needs be fixed. Safety and moderation tools are supposed to *prevent* situations from getting out of hand, not *cause* them to do so.