Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation
← Twitch UserVoice

Customer Experience

How it works:
  • Choose a relevant category for your idea and check to see if any other users have already submitted this suggestion before creating your own
  • Be clear with your suggestion, and provide examples and solutions to the problem you are posing. Suggestions without actionable feedback may be closed without comment
  • Upvote existing ideas, as opposed to creating multiple similar requests
  • Be sure to share your suggestion with others to gain more support!
  • Note: Suggestions are not guarantees that we will take action on an idea. We will try our best to communicate why an idea may not work, but may not always be able to share that information.
If you need help:
This forum is for ideas only. If you need help, please check out our help portal for tons of articles that may answer your questions. If you still need help, you can reach out to our support team in the help portal as well!

Appeals or commentary on suspension decisions, support requests, suggestions disparaging others, and non-constructive feedback will be closed without comment.

Customer Experience

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve the customer experience on Twitch?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

4 results found

  1. Stop merging ideas without first confirming with the suggestion author that the posts are sufficiently similar

    THIS IS NOT A SUGGESTION TO REMOVE AUTISM SPEAKS BUT A SUGGESTION INSPIRED BY THE WAY USERVOICE HAS BEEN RUN IN CONJUCTION WITH THE REQUESTS TO REMOVE AUTISM SPEAKS.

    The autistic community has been struggling to be heard by twitch. Many of us would even go as far to say that the way you have been merging suggestions is silencing us, myself included. This is largely because we have constantly seen our suggestions merged with closed suggestions with no notice. Our well constructed statements, testimonies and research are buried with no consideration because a member of your staff with little…

    15 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    9 comments  ·  UserVoice  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Closed  ·  Twitch responded

    We merge things together so that we have all of the relevant feedback in one place (in this case we will continue merging posts concerning Autism Speaks into the thread we have already responded to. You can find that thread here). Merges move votes and comments over so no feedback is lost in the process.

  2. Give us more ability to talk to twitch admins in uservoice

    When twitch admins reply to our ideas, we are not allowed to reply to them directly and we cannot report their posts. These are both huge mistakes.

    For a start, I want the ability to report Twitch Support Admin posts because they so frequently lie or misinform while actively not helping users, and the user base needs a way to give feedback to the support team that you are failing to do your job, which is provide support.

    Second if we could actually reply and get conversations going, maybe we could actually help you guys make your website better? Bcuz…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Closed  ·  Ana responded

    Hello,

    You can respond to Admin's public status updates. Please refer to our help article for more information: https://help.twitch.tv/s/article/understanding-feedback-updates#respond. Please remember, we can’t address or act on every piece of feedback we receive.

    We do our best to share information we have for you, but UserVoice is not a replacement for the support that can be offered by our team via link.twitch.tv/GetSupport. 

    Admins on UserVoice redirect users to the help portal for support-based issues that are user-specific or require additional investigation that cannot be accomplished on the feedback forums. These forums are a dedicated space for feedback. Thank you for your understanding.

  3. USERVOICE SCAM attack

    Say Uservoice
    You let scammers **** this platform, attack 12 in an hour with Health links Buy luxury homes. and all other nonsense links after website, which has TOTALLY nothing to do with TWITCH and streaming.

    Time for YOU to better secure this forum, It is as LEAK as a basket.
    Every wacky scammer is now posting links to scam people. and has absolutely nothing to do with Twitch, especially in Topics that are not even about what they post FIX this problem and quickly.
    I don't need to receive 1000 messages from uservoice with scam links in topic.

    UserVoice…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Closed  ·  Ana responded

    Hey,

    I am definitely seeing those posts flagged, as well. It looks like UserVoice's filters are not catching everything. I have reached out to UserVoice to see what can be done to help our keep our Twitch forum safer in this regard.

  4. Allow creators to react to ideas using emojis.

    Emoji reactions to ideas that are posted. I would like to see this engagement and know that twitch is obtaining this data from their creators.

    Also, I am not sure what "vote" actually means.
    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Closed  ·  Ana responded

    UserVoice is a third-party platform that Twitch uses to collect feedback. Votes serve to better help us understand (quantitatively) what the community is interested in. In general, voting on an idea shows your support for the idea. Hope that clarifies this.
  • Don't see your idea?