refund
11.1 After work, I looked at my card payment history and found that 295,000 won was paid. Upon closer inspection, it was said that 50 subscriptions were shot on Twitch at 7:16 a.m. on the morning of October 31st. It seems to be a hack, an error, or a very low probability that it was pressed with one-touch payment while sleeping. I've never paid, and of course I don't remember. One-touch payment was also set up in the Google Play Store, but I had no idea that it was linked to Twitch and payment was made with one touch. I immediately applied for a refund to Google, but I got an email reply as follows. It seems like it was pressed while sleeping, but this is clearly a fraudulent act due to one-touch payment, and it is said that there is no refund. It tells you to contact your financial institution. So I inquired again with Hyundai Card, and even though I tried to call a company called Twitch, they couldn't contact me, and they said they couldn't file a dispute.
Google also tried several refund requests and they were all rejected saying that they do not have permission, and no matter how many times I tried to apply for counseling, the only response was to send an email inquiry to the Twitch developer. There are still no answers. The payment was made on 10.31, and I found out that the payment was made on 11.1 and immediately sent an email inquiry, but Twitch has not responded even after a few days as of 11.19 business day. There are too many emails sent. What should I do? I want to know how to check the payment system that I did not want at all, the payment system that is too unfair and fraudulent, and whether there is a hacking or an error, and I want a refund, but I want a way to contact Twitch
please help me..
Hello, I’m sorry to hear about this situation. You can contact our support team at the following link for investigation into these mysterious charges https://link.twitch.tv/PurchaseHackedAccount