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Purchase Management

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Purchase Management

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How can we improve Twitch's purchase management?

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5 results found

  1. Switch Payment From Xsolla to Twitch Gift Card

    There needs to be a way for people to easily be able to easily switch from paying via xsolla to the Twitch Gift Card . Right now I cannot switch my subscription to Claudio's Cafe from xsolla to the twitch gift card I redeemed the previous day. I should not have to cancel my subscription and my monthly streak due so I can switch from using a gamestop gift card to the twitch one.
    5 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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  2. Gift card

    Twitch changed the currencies to buy bits and subs to the local currency. This is great because 5$ is in some countries a lot of money. What doesnt work is to buy gift cards with my local currency. There is only Euro,USD,AUD and GBP. If i want to buy a friend a gift card i have to use USD and there is the problem again that the amount is a lot of money in countries for example for me in Turkey. I would like to pay gift cards like subs in my local currency.
    3 votes

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  3. Allow giftcards to be used globally and not region locked

    Eg, my US viewers want to subscribe through giftcards, but they can't because I'm a EU streamer. They can only subscribe to someone inside the US. Can we get a work around for this please?
    1 vote

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  4. Can't pay for Twitch Turbo with a gift card in Euro's

    If you have a gift card balance in Euro's, and try to buy Twitch Turbo, instead your credit card or other linked payment method will be charged in Dollars.
    1 vote

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  5. Twitch Gift Card

    I was gifted a Twitch Gift Card and it is not useable in my region. Effectively Twitch have received $25 and provided nothing in return since it is just sat in my wallet and cannot be used.

    Suggestions:

    • Allow refunds or transfers from the wallet.
    • Allow the use of multiple currencies in the wallet regardless of region.
    • Allow currency conversion of the wallet balance.
    • Allow at least bits or something to be purchased with it.
    • Provide customer support an option for resolving this issue.

    All other suggestions welcome. If this was any other service provider there would be options beyond…

    1 vote

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