53 results found
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Fix Overzealous Age Banning Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.
I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The…
41 votes -
can y’all pull old content that would be in the highlights for my brother who passed away? My brother passed away, and he liked to stream. We don’t have to much of him but there are 4 highlights on his twitch that are about 2 minutes all together..and I watch them a lot. Was hoping there maybe is a way to pull more videos from his archive for us to watch, and remember him when he was happy gaming. I miss him so much.
1 voteOur deepest condolences, we are sorry to hear the passing of your loved one. In the event of the death of a Twitch user, Twitch can work with a person authorized to act on behalf of their estate or with a verified immediate family member of the deceased to help provide data such as downloading the existing videos on a user's page or closing out an account/terminating any active subscriptions. In situations where more than a week has passed since the stream date, the VOD may expire and cannot be downloaded. We wish we could retrieve these precious memories, but our databases do not maintain the videos for very long -- we sincerely apologize. If you would like to action on the account in any way and/or obtain a copy of the highlights your brother has on his channel to keep for yourself off-Twitch, please do not hesitate to reach…
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I get wrong language all the time on Twitch when I login, I have to change it manually every time. Support refuses to answer me why I cant have the same language (English) all the time and forever.
This might force me to use another platform which I do not want to.
I would very much like a solution.1 voteHey there,
Sorry to hear you're having trouble receiving a response. Did you contact us through https://link.twitch.tv/GetSupport? Either way, please update your password to ensure your account is secured. If you are seeing the language change following the password change, please reach out to our support team using the link here. Thank you and apologies for any confusion with how to reach out to our team.
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시훈이 트위치에 설정에서 전화번호를 추가하려고 했는데 안되요 그래서 네이버 찾아 봤는데 지금까지 만들었던 계정을 삭제해 달라고 부탁하래요 제발요 지금까지 제가 만든 계정을 지워 주세요 지금쓰는 계정 말고요
1 votePlease reach out to our support team for assistance with this request via help.twitch.tv. Thank you.
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My acc got hacked, please help me, he’s sending links to other people My acc got hacked please help me
1 voteHello,
Sorry to hear. Please reach out to our support team for assistance with restoring access at https://link.twitch.tv/GetSupport. Thank you.
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Error de inicio de sesion con dos pcs conectados para streamer Estoy utilizando dos ordenadores para mejorar los directos, los pcs estan conectados a traves de red, un segundo router o hub de 8 puertos. Todo iba bien hasta que hoy me encuentro que uno de los pcs con los que controlo los anuncios y el chat se queda en blanco, sin darme ninguna informacion y el pc que uso para streamer sigue funcionando correctamente. No se si es porque twitch ha detectado algo raro en mi stream y ha bloqueado uno de los pcs pero yo necesito ver el menu para controlar los anuncios, sino tendre que hacerlo todo en…
1 votePlease reach out to our support team at help.twitch.tv. They will be able to help investigate this issue and provide troubleshooting steps. Thank you.
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Família x cassino online Meu nome é tenho 40 anos e em um esforço de tentar dar o melhor para meus familiares. Virei um jogador compulsivo de cassino online. E hoje venho falar com vc que está aí com a fé esperança de tentar ficar rico como eu tentei . Não entre nesse mundo pois vc não sabe o que e quão ruim é isso. São noites pensando em co pagar contas que estão por vir . Se vc acredita em mau esse é a forma mais rápida de infligir a vc e sua família. Relato de uma pessoa que um dia acreditou que…
1 vote -
Let us/me reuse phone number I can’t reuse my phone number and it’s really bugging me it says It can’t send an sms because it’s unable for reuse please help
4 votesHey all! Please contact our support team at help.twitch.tv with assistance with this phone number issue.
Thank you!
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Question hello, good morning, I comment my doubt on August 29, they hacked me, taking away my amazon epic games facebook and twitter account and I had an account with an affiliate, unfortunately yesterday the 9th they used it as a bot account and they ask what I had, it would be if I show that that account is not a bot account and I show that they hacked me they would return it to me
1 voteHello,
Please contact our support team via https://link.twitch.tv/AccountSuspension to investigate this issue. Thank you.
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Actually Resolving Issues instead of closing feedback threads Actually Resolving Issues instead of closing feedback threads
What an idea ?!?!?!
1 vote -
no need for improvement its great management is great
1 vote -
Please dont ban people for no reason I dont really understand why but my friend was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. Girl did not break any rule because her bikini were fully opaque and she was just singing in the kids pool and the category was correct at thtat time . this is unfair !!! her name is afflynn . i swear to god she is innocent
1 vote -
Please Dont ignore ban appeals of innocent streamers who did not break the rules I dont really understand why but i was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. I am sure that i did not break any rule and i am being ignored please care more about your streamers because unfair account suspension can really destroy a life of someone .
1 vote -
Need a way to have direct contact with Twitch Moderation team I have been struggling to get into contacts with them for being wrongfully banned in the past, not getting an appeal, then my account having a strike (Which now leading me to not having access to follower emotes) You'd think the mods would do a better job looking into something & even at least talk to said accused person of being banned for something that wasn't their fault.
Its been almost over a year now, I've done everything to ask for help, send many tickets & being told they can do nothing for me because its the moderation team side…
1 vote -
Recap I don’t receive se recap
34 votes -
Ban Russian streamers Ban all Russian streamer in light of the invasion in Ukraine. You cannot just pretend like nothing is happening.
2 votes -
Phone numbers I am from Portugal and because of that I can't participate in some chats from certain streamers because their chat require the confirmation of my phone number, but Twitch does not accept my phone number because it is from Portugal. That is stupid! Please change this!
1 voteHey there,
It seems this is something better assisted by our team at help.twitch.tv so they can further investigate this with you.
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Fgs token I did not receive my fgs of the libertadores event after watched more than 60 minutes
1 voteHey there,
This seems like an issue with drops. Please refer to our help article concerning drops and reach out to our team at help.twitch.tv if you have further questions on this.
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account payout suspension I've just experienced this issue with my account. Twitch emailed me with the issue and sent me instructions on what I should do. I've done my part and sent them an email and no respond why.
why twitch support not give attention to support tickets we send and explain why for we really suspended for ip or other reasons and why support keep ignore any one have the same problem
1 vote -
Payout on hold i have just experienced this issue with my account. Twitch emailed me with the issue and sent me instructions on what I should do. I've done my part and sent them an email last 10 days but until now I haven't received any updates about it and now my payout is held and it's near net 15 already which means I only got one day to resolve this but I don't think it'll be enough. I'm really frustrated because this could've been resolved much earlier. Hope this get attention
1 voteHey there,
Thanks so much for reaching out about this here. Unfortunately we can't action on any payout issues through UserVoice and you have to work with our team at help.twitch.tv
They are the only ones who are able to further investigate this with you.
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