Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The two examples that come to mind are channel point systems added by stream elements (someone saying they are 10 referring to what rank they are in channel points) but getting false flagged as being too young, and people mentioning their place in queue for something called beatsense where users queue songs (saying they are 12 in reference to their place in the queue). I know three users banned for this, one got his account back, one did not, and the other is mentioned below.

I think it is important to not ban long time users for false flags like this, and one user, a good friend of mine with the username IVAizenVI was banned for the channel points example above, he was rank 10 in channel points and was talking about it and got banned for saying "i am 10". He has not had any reply on his appeal for weeks.

If someone reads this and can help at least in this particular instance in helping IVAizenVI get his account back it would be appreciated, but accounts being banned for this and then not being properly appealed or reviewed is something I think is worth looking into as it seems unbefitting of a large organization like twitch.

Thanks for any help, I've had good experiences with the twitch support team in the past so I'm optimistic about being heard.
-Sapientan

I have been struggling to get into contacts with them for being wrongfully banned in the past, not getting an appeal, then my account having a strike (Which now leading me to not having access to follower emotes) You'd think the mods would do a better job looking into something & even at least talk to said accused person of being banned for something that wasn't their fault.

Its been almost over a year now, I've done everything to ask for help, send many tickets & being told they can do nothing for me because its the moderation team side that did this & I can look to get a appeal for my ban (Which was over a year ago, so how is that going to help me?) Twitch is no help when comes to actually helping their community, and when someone is wrongfully banned (Again, the person reported me apologized THEMSELVES for jumping into assumption to report me instead of letting me know what was a "bad word")

Let me tell you this,

People who are from a different side of the world, cannot and WILL NOT know what is a slur in other sides of the country, states, etc. Punishing someone for not knowing, AND not even READING the entire chat conversation about what the word was said, its unbelievable now these days that a food word is suddenly a racial slur.

Please, have a way for us Twitch users who're wrongfully banned to have a way to reach out to said Twitch Moderation Team who takes care of these bans- So we can at least have the ability to use the follower's emotes. This is unfair, again being wrongfully banned & even the reporter admitting they did something wrong by jumping into assumption someone was being racist with them having no KNOWLEDGE it was a racist slur.

hey twitch kan je helpen dat ik niet word banned op twitch vanwege ongedrag of overal word ik banned voor geen reden ik doe geen zelf promoties of schelden help veel mensen maar de meeste zeggen tegen mij dat ik pedofiel bent en 1 bot bent en ook nog misdraagt zoals dat je mij niet begrijpt wat ik bedoel of ontvolgen en weer volgen en dat ik muziek niet mag gebruiken ik doe dat speciaal voor iemand te supporten zoals muziek en wil graag aan jullie vragen als jullie kunnen checken bij iedereen hoe ze tegen mij praten of ff checken dat ik iets verkeerd doet ik doe het niet maar spreek wel de meeste aan enzovoort als je begrip voor heb kan je gerust mail sturen die aangeven op mij account is van twitch endthedeamon want de meeste schelden tegen mij of bannen mij of reporten mij of haat reacties etc groetjes