On the LG WebOS app, make it so the twitch chat does not disappear over a period of time without remote movement. Or give us a settingto pin
The chat closes after a period of time if there is no remote movement, which is frustrating when sitting and watching. Maybe leave the chat open permanently or give a setting to make it disappear over a period of time
This is emberrassing how in 2022, and 2 years after the post, the issue is still relevent. I'm almost to the point where I'll plug my laptop to the TV...
Just bought an LG OLED B2 and found out this problem. This really sucks. PLEASE fix this problem!
2 freaking years and we're still waiting
It's already been 2-3 years of waiting for a fix :/
Please fix it.
Holy!!! How has this not been addressed by twitch or LG yet?? Please this is atrocious!!
Please tell me I didn’t speak all this money on my tv. Twitch is my go to and having chat disappear is rather annoying. If screen burn is an issue it’s not static.
PLEASE fix this by the love of God.
plz fix this, it’s so annoying
please fix it! I need the chat. Why twitch would not make it optional to make a click for chat ON or a click that the chat disappears. Is that really so difficult? That’s not possible :-((((
I did some additional testing yesterday. I tested with 2 LG tvs. One was th e 2021 G1. The other was a 2021 model# 43UM7300PUA.
Using the twitch app available via the lg app store: on the non G1, I was able to have the chat stay up for at least 10 minutes. It was still up at the 10 min mark but I stopped my test. I tried the same on the G1 and the chat went away after exactly 2 minutes.
I then tested my Google Chromecast TV (the one with the built in OS and a remote) on both TV's. I used the twitch app available via the Google app store for the Chromecast tv. Using it on both the non G1 and the G1 I was able to get at least 10 minutes without the chat going away.
So either the twitch app was configured to work differently for the G1, or LG is doing something on the tv to make the chat go away.
As a work around now, I'm going to use my Chromecast TV since it doesn't make the chat go away after 2 minutes. Hopefully that helps some of you.
PLEASE fix this, i beg you
For the love of god please fix this nonsense!
Just another reason I'm going to take back the TV and buy another Sony. I like simplicity and ease-of-use. Having to press a button every 10-min to see chat is the exact opposite. It's already been 2-3 years of waiting for a fix and they apparently don't care.
It has to be Twitch, because every other app out there on the LG TV has the ability to stay on while watching without the screen saver coming on (unless the content is paused, then the saver may come on.) Twitch is the only one that can have active content and still go to screen saver.
I contacted LG directly with Twitch' statement saying the disappearing of the chat is a feature made by LG.
LG replied that twitch tv app is a third party app and twitch themselves gotta fix it.
So in short: Twitch is saying only LG can fix it. LG says only Twitch can fix it.
Pack it up boys, this will never be fixed.
Update for anyone interested:
Thank you so much for reaching out about your concerns. We genuinely apologize for any frustration involved.
"Chat Disappears, or Sleeps on LG Devices to protect the TV screen from OLED Burn and Damage, this is a function created by LG that Twitch cannot bypass at this time"
Based on the information provided, it looks like this is currently a known issue that we're actively working to resolve as soon as possible. We are unable to provide an ETA for resolution, however we appreciate your patience in awaiting this fix."
On the 18th of november 2021, I was told this regarding the chat disappearing:
"We appreciate your interest in our new LG app! Unfortunately, there may be some limited capability at this time. For example some features such as purchase, player quality options, chat (due to OLED burn protection), followed channel recommendations and VOD playback are not available at this time. While we cannot give you an exact eta on an update, we can say it’s coming in the near future! We apologize for the inconvenience this causes you as we continue to add new features and"
No, it actually just ends abruptly after the "and".
I was told the fix would come in the near future. That is now 10 (TEN) months ago.
Pretty save to say now this will never get fixed.
How is this still not fixed?
2 years later, still same issue. Very annoying when trying to relax but also read chat at the same time.
it's not just the app, if you open up Twitch in the TVs web browser, the same thing happens