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Video Performance

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Video Performance

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  1. Just a few moments ago, I switched streams and the playback window was an inch too big: There was a field of empty black space between the chat scroll and the player where there wasn't one before. Since I hadn't updated my browser or changed it or anything like that, and further hearing other users complain about it, I decided that Twitch must have rolled out some new feature that wasn't playing nice with me. Heading over to the support ticket page, and after scrolling through the numerous options of permitted support ticket topics I couldn't find anything even close…

    7 votes

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi there,

    So sorry for the trouble you've had with reporting issues. We have a particular system in place to track issues with video performance: please click on the cog wheel located in the bottom right corner of the video and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you!

  2. Whenever I alt-tab or switch tabs on Chrome (Win7 x64) I get a 30 second disconnect with a purple screen telling me to watch from twitch.tv
    For example, if I have two streams open, the one which isn't focused will get intermittent disconnects. My browser is updated.

    4 votes

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  3. Frequently seeking in vods cause playback to start from beginning. Running on Firefox latest

    3 votes

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  4. When downloading a highlight video with multiple sections, the file that is exported or whatever is corrupted at certain sections. Please fix!!!

    3 votes

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  5. 3 votes

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  6. Whenever I tune in to a stream these days the video quality always defaults to 480p. Even when I try changing it to 1080p, the stream refreshes and stays at 480p. Please fix the streaming quality options. I cannot even tell what is happening on the stream at 480p.

    2 votes

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi,

    So sorry for the issues you've experienced with being unable to change video quality, despite the options being present. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance. If you continue to have issues with this, please reach out to our team at help.twitch.tv. Thank you.

  7. Some streams are working fine, but others will be loading forever. I will hear 3 words, before the stream freezes and goes to reload. This takes some minutes, then I will hear half a sentence again and it goes back into freezing and reloading

    2 votes

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi there,

    So sorry for the trouble you've had with videos freezing. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance!

  8. The past 2 or 3 nights my streams have been ending and restarting throughout the stream. It's not a bandwidth thing on my end because I have 100Mbps download and 18 Mbps upload speed. Please help

    2 votes

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  9. Sometimes when using the play/pause media key on my keyboard to restart playback on a paused video, the video will play but the large play button (the triangle in a circle in the center of the video) with the semi-opaque gray overlay will remain on the screen. Clicking on this button removes the overlay, but completely negates the ease of using the media keys.

    I am using the latest version of Chrome, though this issue has persisted for several versions now.

    2 votes

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  10. so i was signed in watching video along with stream it his facecam part stopped/laggged out, so i refreshed stream but when it reloaded viewing party option was gone for me i even restarted pc and tried from phone and signing out and seeing if it showed as a watch party there but it didnt just as just chatting catagory. i couldnt even search for viewing part catagory on twitch.

    2 votes

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  11. Make settings and help obvious please .Currently I try everything to make sound work and it doesn happen some videos have sound some dont like gripsed Strange frankpjones@gmail.com .
    How do I fix this please

    2 votes

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  12. hi I can't seem to get all the video collections to load on channels I'm subscribed to like Critical Role for example. I know they have a video collection for campaign two but I can't get more then 4 collections to load and campaign 2 is not one of them. Same is true for geek and sundry, wednesday club. Also this seems to be a website/desktop(pc) issue I think because I can get the collections to load no problem on my android twitch app, so what is going on?

    2 votes

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  13. Ever sense I got turbo it’s always buffering for mins plays a min or two the buffs again I know it’s not my internet cause I stream on twitch with no issues but when I try to watch streamers I can’t

    1 vote

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  14. My stream is not loading for Mobile iOS viewers... works on mobile droid viewers but not iOS... i am a small streamer and need this fixed ASAP

    1 vote

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    Hey there,

    This seems like something better assisted by our team at help.twitch.tv so they can further investigate this with you as well.

  15. Currently the first time you full screen a stream on a desktop browser on Windows 10 21H1, the color scheme of the monitor is reset effectively disabling night light/f.lux colors adjustments which reduce blue light.

    1 vote

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  16. 트위치 방송울 시청할때 화면이 까맣게 변하는데 해결방법이 있을까요

    1 vote

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  17. The Video Quality in Session on the new dashboard displays as "offline" even with the Editor role

    1 vote

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