53 results found
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Let us submit support tickets about the browser video player Just a few moments ago, I switched streams and the playback window was an inch too big: There was a field of empty black space between the chat scroll and the player where there wasn't one before. Since I hadn't updated my browser or changed it or anything like that, and further hearing other users complain about it, I decided that Twitch must have rolled out some new feature that wasn't playing nice with me. Heading over to the support ticket page, and after scrolling through the numerous options of permitted support ticket topics I couldn't find anything even close…
7 votesHi there,
So sorry for the trouble you've had with reporting issues. We have a particular system in place to track issues with video performance: please click on the cog wheel located in the bottom right corner of the video and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you!
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Video quality bug If I go to one channel and from that channel go to another, I seem to not have video quality better than 360p unless I refresh the browser. Its been happening for 3-4 days now.
5 votesHello there,
If this issue is still occurring, could you please reach out to help.twitch.tv to investigate this problem with our team? Thank you!
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spacebar bug When I press spacebar go in or out of fullscreen , that must be maked only with "F" key. Spacebar must be paused the video but doesn't works.
4 votesHey there,
Tested this out and pressing the F hotkey appears to trigger full screen whether the player is paused or playing. If you're still having issues, please reach out to our team at help.twitch.tv to troubleshoot. Thanks!
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Videos disappearing? I just stream 1hr ago and its not showing up and I stream like an 1 from now nothing show up?? Can you please fix?
4 votesPlease ensure that you have Store past broadcasts setting toggled on to enable archiving in your Stream Settings under the VOD Settings section. If you have this setting enabled before running your stream and are still not seeing the VOD, please reach out to our team via https://link.twitch.tv/GetSupport. Thanks!
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purple screen Whenever I alt-tab or switch tabs on Chrome (Win7 x64) I get a 30 second disconnect with a purple screen telling me to watch from twitch.tv
For example, if I have two streams open, the one which isn't focused will get intermittent disconnects. My browser is updated.4 votes -
Audio Streaming OK, but not in Video recorder. El audio del PC (discord, juego, musica, etc), se escucha perfectamente en directo, pero no se escucha nada cuando se guarda el video.
4 votesHi there,
This is likely related to an issue with your broadcasting setup's microphone input settings. If you have Twitch Studio, we recommend reaching out to our support team at help.twitch.tv. Otherwise, please refer to the help information of your broadcasting software. Thank you! -
Let us change video streaming quality Whenever I tune in to a stream these days the video quality always defaults to 480p. Even when I try changing it to 1080p, the stream refreshes and stays at 480p. Please fix the streaming quality options. I cannot even tell what is happening on the stream at 480p.
3 votesHi,
So sorry for the issues you've experienced with being unable to change video quality, despite the options being present. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance. If you continue to have issues with this, please reach out to our team at help.twitch.tv. Thank you.
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Some Twitch streams are not loading Some streams are working fine, but others will be loading forever. I will hear 3 words, before the stream freezes and goes to reload. This takes some minutes, then I will hear half a sentence again and it goes back into freezing and reloading
3 votesHi there,
So sorry for the trouble you've had with videos freezing. Please click on the cog wheel located in the bottom right corner of the video player and select Report Playback Issue. The system will route a report to the relevant team accordingly. Thank you for taking your time to leave this feedback and help improve our platform's performance!
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Tengo un problema que no se guardan todo mi directo solo lo corta en parte Me gustaría que se guardara todo mi directo ya que queda bastante mal y desincronizado el audio y video
3 votes -
VOD Playback restarts after seeking with keyboard or mouse sometime Frequently seeking in vods cause playback to start from beginning. Running on Firefox latest
3 votes -
CORRUPT Highlight Downloads When downloading a highlight video with multiple sections, the file that is exported or whatever is corrupted at certain sections. Please fix!!!
3 votes -
view count not updating in Video - stuck on zero even after a heap of views https://www.twitch.tv/videos/648638085 view count not updating in Video - stuck on zero even after a heap of views https://www.twitch.tv/videos/648638085
3 votes -
Stream Bitrate Performance Hey This Is ChiefTvGangGamerYT and I'm here today because I'm using a new app that has been produced called PolyPop and i set up everything correct with the help of a friend and even though I had it like that here on twitch when I go live it shows that it isn't 6000 even tough i set it to 6000 and I need some help with trying to figure out why this is happening because the fps drops without me knowing and I just want the experience to be smooth for my viewers
2 votesHey there,
Please check out https://inspector.twitch.tv/. this tool can help identify what might be wrong with your broadcast to start troubleshooting this issue. For further help, please reach out to our support team at help.twitch.tv. Thanks!
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Video playback cancelled error messages Getting an increasing number of video playback cancelled error messages while watching twitch. I would use the contact support feature but your bot is too stupid to understand me and sends me unrelated replies.
2 votesSorry to hear you've had issues with playback. In this specific case, we ask that you please report the playback issue via the the Settings icon (cog wheel) in the bottom right corner of your video screen and select the Report Playback Issue option. This will help our engineers track the issue, by attaching the specific data in real time needed to investigate such issues. Thank you so much for reporting these issues to help us identify where the player may be hiccuping.
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my live stream is lagging and i play music when i play y do yall hate my stream there are two may bugs on the livestream ios and it starts with me just going live please fix yo platforms
2 votes -
Stream ends randomly The past 2 or 3 nights my streams have been ending and restarting throughout the stream. It's not a bandwidth thing on my end because I have 100Mbps download and 18 Mbps upload speed. Please help
2 votes -
Blödsinn von Twitch Nachdem die Qualität als Zuseher in letzter Zeit immer schlechter wurde bekommt man jetzt auf der Twitch Homepage auch noch die Meldung das man nicht auf Twitch schaut. Was soll denn so ein Blödsinn?
Ich hoffe ihr fangt mal an die Qualität wieder mehr in den Vordergrund zu Rücken. Das geht ja gar nicht!2 votes -
Overlay UI Spurious Appears Without User Input Bug report:
Context: I'm fullscreen on MacOS Safari, on a Twitch stream.
The Bug: Periodically, the playback controls UI, including the progress bar, appear without any user interaction. They should stay invisible unless I move my mouse.
The cause: That chat window seems to instigate this issue. If I go out of fullscreen mode, and hide the chat view, and go back to fullscreen, the issue no longer occurs.
2 votes -
Website updates Website updates
2 votes -
Mic Audio not on Playback I just finished streaming where EVERYONE heard my voice. Now that I look at the playback, I can hear EVERYONE but my voice. My streamlabs recording was fine. Does anyone know why that is??
2 votes
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