introduce a general guideline for moderators
Hello everyone,
More than an idea, it is an awareness that I have developed over time thanks to experience.
Very often those who begin to undertake the path of Moderation are driven by the desire to come into greater contact with their favorite streamer, with their idol, but the importance of this task is underestimated.
Being a moderator means taking on the moral and practical responsibility for a person's work, their dreams, their goals, their efforts and their future.
I consider these human aspects fundamental both on the internet and in life and as such every aspiring moderator should have a total vision of what he is about to start doing.
The importance of this concept is also reflected in life, in our future and that of our future generations (I have a 6 year old daughter, it is a topic that is particularly close to my heart) and looking around I believe that the time to approach this virtual reality with more seriousness and awareness because it is now clear to everyone that the internet has a fundamental role in our lives and as such it should be considered as a reality to be protected in the best possible way.
During my experience I wrote a guideline which currently contains 90 points of reflection (obviously must be compressed, it is mainly a draft) which give a fairly complete general vision of what an aspiring moderator will find themself facing and advice on how to deal with every situation, to grow both on a personal level and towards society, because that's what we're talking about!
I'll share some points from the guide:
3) Keep a positive tone:
Always make sure your interactions with viewers are positive and respectful. Avoid aggressive responses and try to resolve problems calmly.
7) Be impartial:
Apply the rules impartially to all spectators. Don't make exceptions based on personal preferences or relationships.
11) Keep up with updates:
Stay informed about Twitch updates and new features or moderation tools that may be introduced.
24) Track chat trends:
Observe chat trends over time to better understand community dynamics. This can help you anticipate problematic situations and adjust moderation accordingly.
29) Recognize and encourage positive behavior:
Don't just focus on negative actions; Also recognize and encourage positive behavior in the chat. This can help to create a friendlier environment.
50) Promote diversity and inclusion:
Support a streaming environment that promotes diversity and inclusion. Take action against discriminatory behavior and work to create a welcoming space for all.
58) Create a learning environment:
Foster an environment where viewers can learn the rules and expectations of the channel. Answer questions and politely explain policies when necessary.
65) Be thoughtful about your online presence:
Remember that, as a moderator, your online presence may be observed. Maintain professional behavior outside of the channel and avoid personal conflicts that could affect your ability to moderate and the channels you moderate.
75) Know the limits of your responsibilities:
Understand the limits of your responsibilities as a moderator. If there are more complex or sensitive issues, involve the streamer or other appropriate resources.
86) Be aware of local idioms and expressions:
If the channel is frequented by an international community, be aware of cultural differences in idioms and expressions to avoid misunderstandings.
I hope that these examples are enough to make people understand the importance and seriousness of the above because anyone can be a Mod, even the little ones, and I think it is ethically correct to give all a guideline with concrete advice and this does not exist yet. ( I have looked everywhere).
Thank you all for your attention and I hope you like it!