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How can we improve Moderation?

Moderation: Chat Verification

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(thinking…)

Use a better way to keep chat safe - do not kill the incentive for users to be active

Problem (background):
I have for some reason (and unbeknownst for me) been singled out for this forcing of phone number verification. None of my friends have this issue and I have no idea why my account was chosen for it. I've had my account for a couple of years without any problems, I have never done anything bad - on the contrary, I'm one of these persons people really like seeing in chat because I constantly hear "you bring such a good and positive vibe", "you're important to our community" and other comments like that.
With this Twitch is forcing me to be much less active and feel less safe (not everyone have the possibility to do this kind of phone verification). What are the criteria to be singled out like this (is there even any or is it totally randomised? Why)?
How is blocking me from participating in chat make anything safer and more fun? (That was the answer I got after emailing support.) I especially wonder this since I thought I already proven myself to be a trusted user these past years?

Impact:
I am afraid this kind of implementation will only strangle the community, make people quit or become less active, and make the threshold higher for new users - is that really what Twitch as a platform needs?

Suggestion:
Why not keep it to email verification and/or different thresholds of follow age or account age?
6 votes

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  • SigrinnMea commented  ·   ·  Report

    @BFGGaming Exactly! It's not even possible to write in the chats you're subscribed on.
  • BFGGaming commented  ·   ·  Report

    I'm locked out of chats that aren't using the setting. It's just a flag that random people seem to be hit with. I don't own a cellphone, nor do I want to own one. So apparently I'm not allowed into any chats on Twitch anymore unless I'm a mod or vip and the channel is setup to bypass the setting if you're a mod/vip.

    This is happening to a lot of people, most don't report it because they have phones and just verify with it thinking it's part of the channel requirements now.

  • SigrinnMea commented  ·   ·  Report

    @CassiopeiaGames No, this is something relatively new, blocking some users from all chats, not according to the streamer's settings, but instead overriding them.

  • CassiopeiaGames commented  ·   ·  Report

    This is up to the streamers you are watching - they can set the security levels as they feel needed.