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  1. 10 votes

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    10 comments  ·  Chat » Bugs  ·  Admin →
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    BFGGaming commented  · 

    I don't know if this was solved anyone else, or if my problem was different, but I refreshed the page just now and it's working for me.

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    BFGGaming commented  · 

    @ClaraShucklebuck Yes I can chat in channels where I'm a moderator, because they have the channel set to override the setting for mods. So in my own channel, and a few others where I have a sword I can still participate in chat.

    Everywhere else on Twitch it won't let me. I know because I've talked with the streamers, and I have screenshots of their settings where they do not have the verification feature enabled. They even turned it on, and then off again just to test it for me. I've been a member for years, not just of Twitch, but also of these channels that I suddenly can't talk in. I'm in their Discord servers and I chat in there all the time too. It's not like I'm random person, I'm a dedicated, loyal supporter.

    BFGGaming supported this idea  · 
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    BFGGaming commented  · 

    I don't think this is a bug, I'm pretty sure this is a planned feature they're testing. However, I can't chat anywhere because it says I need to verify with a cellphone.

    I do not own a cellphone. I've been a member for years, and I have numerous subscriptions, and Prime. Doesn't matter. Support doesn't care.

    Tons of people are affected by this, and even more that don't report it because they just verified with their phone. However NOT EVERYONE OWNS OR WANTS TO OWN A CELLPHONE. You can see them posting over in the Feature Request category.

    I've been locked out of every chat on Twitch for weeks now. Pretty soon I'm going to cancel my subs and close this account, because I'm not going to continue to support a platform that doesn't have any interest in being good to their paying loyal customers.

  2. 23 votes

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    10 comments  ·  Chat » Bugs  ·  Admin →
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    BFGGaming commented  · 

    I saw @Lucaval's message and refreshed the stream I was watching. Now I can access chat again as well. Thank you!

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    BFGGaming commented  · 

    I've been locked out for weeks, no one seems to care at Twitch. I've tried going through support, they told me to come here, but there's like 8 different posts about the same thing worded a little different.

    The majority of people having the issue are reporting it in the Feature Request post. Others who I know had the issue, just verified with their phone.

    Not everyone owns a cellphone. I don't even want to own one, and be tied down to more payments. I have a landline, that's all I need. I shouldn't need to verify after years on here, with numerous subscriptions, and Prime, plus a ton of other services linked to the account. It's ridiculous. Every channel says I need to verify, even the ones w/o the setting turned on.

    I've tried different browsers, computers, OS, etc. Nothing changes. It's obviously a flag on the account. You can tell, because when the page loads up you can see it processing above the chat box, then the banner appears telling me I need to verify.

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  3. 2 votes

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    BFGGaming supported this idea  · 
  4. 4 votes

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  5. 3 votes

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  6. 4 votes

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  7. 6 votes

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    BFGGaming supported this idea  · 
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    BFGGaming commented  · 

    I'm locked out of chats that aren't using the setting. It's just a flag that random people seem to be hit with. I don't own a cellphone, nor do I want to own one. So apparently I'm not allowed into any chats on Twitch anymore unless I'm a mod or vip and the channel is setup to bypass the setting if you're a mod/vip.

    This is happening to a lot of people, most don't report it because they have phones and just verify with it thinking it's part of the channel requirements now.

  8. 56 votes

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    BFGGaming supported this idea  · 
  9. 3,990 votes

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    BFGGaming commented  · 

    Not everyone owns a cellphone. Currently the ONLY option they have for verification is by cellphone. If they added landline to that, then sure.

    I currently cannot chat anywhere, after years of being on the platform. Purely because Twitch says I suddenly need verification on channels THAT DO NOT REQUIRE IT. Been like this for weeks. Recently their support staff told me "Too bad, sucks to be you!" In a more pleasant tone, but it's the same message.

    That's a pile of BS. I'm just gonna remove my subscriptions, and switch to Patreon. Since the only real benefits I get from subs is the emotes, and I currently can't use them anyways.

    I understand wanting to make places more secure, but why force it on people when the system isn't setup to support all people. It only supports people who own cellphones. My bank has a landline callback automated system for this that verbally gives the verification messages. There's no reason that you can't do that as well, other than not wanting to do it. You guys make billions, it's not an unreasonable request. If you're going to make this permanent, then you should make it support more of your userbase. Don't force things on people when it's half-baked.