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Customer Experience

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Customer Experience

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  1. ykb5805

    트위치에 문의하기위해 많은 정보를 찾아봤었습니다. 그러나 다른 플랫폼이나 다른 기업들에 비해 문의에 대한 접근성이 너무 떨어진다고 생각이 듭니다. 지원팀에 연락하기(https://help.twitch.tv/s/contactsupport?language=ko)에 접속했을때도 사람들이 많이 할만한 질문들을 가이드라인으로 정해놓았을 뿐 그 외의 질문들은 일절 할수 없게 되어있습니다. 또 설명 또한 한글을 지원하지 않습니다. 지금 이 글을 쓰고 있는 페이지도 한국어로 설정했는데도 거의가 다 영문입니다. 전화문의나 이메일 문의, 채팅문의로 직관적인 문의가 가능해 졌으면 좋겠습니다. 중고물품 거래사이트도 전화, 채팅, 이메일 문의가 가능합니다. 그런데 왜 트위치는 이런 까다로운 방법을 고집하는것인지 의문이 듭니다. 이런 접근성이 떨어지는 고객지원이 개선될수 있으면 하는 바람으로 글을 남기게 되었습니다. 만약 제가 찾지 못한 문의 방법이 있다면 알려주시면 감사하겠습니다.
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