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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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2 results found

  1. Seperate twitch website for counter-strike

    A seperate twitch website for counter-strike? Named 'Counter-Strike Twitch'?
    2 votes

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    We’ll send you updates on this idea

    Closed  ·  0 comments  ·  Other  ·  Admin →

  2. How can we get helpdesk at Twitch

    Anyway, to make the helpdesk reachable and more user-friendly
    1 vote

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    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Hi there,

    Our support team is available to assist users 24/7 via email at help.twitch.tv. 

    Additionally, please consider the following hours of availability for our alternative support channels: 

    • Live Chat (beta): available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST, open to all Partners & Affiliates (languages: English, Spanish, German, French, Italian, Japanese, and Turkish)
    • @TwitchSupport on Twitter: available *Mon-Fri* from 1 AM (1:00) to 5 PM (17:00) PST

    Our team would be happy to help you out through whatever support option is most compatible for you. If you have further feedback - please let us know.
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