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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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1 result found

  1. Stop closing tickets early!!

    I emailed twitch support about being shown ads to a channel I subscribed to, they took 24 hours to reply once with useless generic advice that didn't help; they replied again 24 hours later with more useless generic advice that didn't help; then they replied 24 hours later saying they couldn't do anything and closed my ticket.

    THIS IS UNACCEPTABLE AND THIS IS NOT SUPPORT. Furthermore the twitch admin claim that "we only close tickets that are a year old" is a blatant LIE, plenty of users here on UserVoice are having this exact problem and it is totally unacceptable.

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