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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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4 results found

  1. a functional support department

    Tech Support that is actually available and knows the tech so they actually help you resolve your issue
    11 votes

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    0 comments  ·  Email Support  ·  Admin →
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    Closed  ·  Ana responded

    Hi, our support team is available to assist users 24/7 via email. Additionally, please consider the following hours of availability for our alternative support channels:

    • Live Chat (beta): available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST, open to all Partners & Affiliates (languages: English, Spanish, German, French, Italian, Japanese, and Turkish)
    • @TwitchSupport on Twitter: available Mon-Fri from 1 AM (1:00) to 5 PM (17:00) PST

    Our team would be happy to help you out through whatever support option is most compatible for you. Thank you.

  2. Allow Twitch support team to receive video files

    I recently had an issue with audio that I needed to send in a bug ticket about. There is no way to show an audio issue using screenshots, so I took a video demonstrating the problem. I found out that the Twitch support team can't receive video files at all. A support team for a video/audio streaming service that can't receive video? Come on Twitch, support your support, give them the ability to receive video, it's so much easier to troubleshoot issues and bugs when there is visual/auditory proof.
    3 votes

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    0 comments  ·  Email Support  ·  Admin →
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    Closed  ·  Twitch responded

    Hey there, 

    We do allow users to attach files to their cases, including video files. 


    Cheers

  3. Account verification via phone

    I noticed twitch support topic drop-down menus don't a have account verification option, would it be possible to add it?

    I'm trying to get into a phone verified account only chat. I keep being met with "an unexpected error has occurred" message.

    Thank you for your time
    1 vote

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    1 comment  ·  Email Support  ·  Admin →
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    Closed  ·  Ana responded

    Hi there,

    We hope you were still able to reach out to our team at help.twitch.tv to investigate the issue you're having with phone verification. If you haven't done so, please choose the best-matching option, so you can get assistance with troubleshooting this error. Thanks.

  4. CUSTOMER SUPPORT WON'T HELP

    I've tried to unsubscribe from the email notifications but I keep getting an error message. I contacted customer support but they said that they can't help and that I should post my issue here.
    I really hope posting it on here will make a difference...because, to be honest, I'm quite disappointed that Twitch customer services can't resolve the issue.
    1 vote

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    Closed  ·  Danky responded

    Hi there, I apologize for your experience with our team thus far. 

    UserVoice is mainly for feedback on your experience with Twitch.

    For account related issues, you can create a new ticket at help.twitch.tv for assistance.

    I'm sorry for the inconvenience, and hope this helps!
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