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Customer Experience

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Customer Experience

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How can we improve the customer experience on Twitch?

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2 results found

  1. There needs to be a live chat feature with Twitch Supports

    There needs to be a Live Chat support feature or more conversation with a human person. I've literally have had my account hacked and can prove it if only to run around with an automated response 2 days later of no conversation and finally not even a notification of a "resolved" on my case. Literally no communication on Twitch's side to look at things. I just need to understand why things are with some explanation that is not mechanic.
    195 votes

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    30 comments  ·  Help Portal  ·  Admin →
    Completed  ·  Ana responded

    Hi all,

    The Live Chat (beta) is live and available to all Partners & Affiliates. For reference, English Live Chat hours are Monday - Friday from 1 AM (01:00) to 5 PM (17:00) PST. Language support is also available during business hours for Spanish, German, French, Italian, Japanese, and Turkish. You can find the "Live Chat" button on the bottom right of our Help Portal page (help.twitch.tv).

  2. Improve "How to Edit Info Panels" Doc

    I'm completely new to Twitch and am not familiar with any of the menus or layout.
    I wanted to add a description for my channel and determined what I wanted to add is called a "Panel" on Twitch. I went to Twitch's official documentation "https://help.twitch.tv/s/article/how-to-edit-info-panels" to figure out how to add a Panel. However, the documentation is not correct. In the "Create or Edit a Panel" section, the first instruction states that the "Edit Panels" switch is "in the top left of your channel page underneath the video screen". That is wrong. The "Edit Panels" switch is in…

    2 votes

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    0 comments  ·  Help Portal  ·  Admin →
    Completed  ·  Ana responded

    Hey there, thanks for raising this. The location of panels depends on whether the channel is online or offline. If it's online, panels appear under the video player; however when offline, the panels can be found in the About section. We've updated our help article to clarify this. Thanks!
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