Send valuable plain text messages and make sure the plain text part contains the same information as the HTML part
I set all my subscriptions to not renew automatically. When a subscription expires, I receive a notification by e-mail. However, since I read my e-mail in plain text (as it was meant from the beginning), I can not determine from the content of the plain text part, which sub has just expired.
The mail is sent in Dutch. Why? I don't know. I never asked for Twitch mails to be localized. Anyway, it reads:
"Bedankt dat u ons een kans heeft gegeven. Deze e-mail bevestigt dat uw abonnement op Tier 1 - 3 Month Subscription - NL is verlopen."
It doesn't mention the channel name. In the HTML part it does mention it: "Je abonnement op <channel> is opgezegd.". Please provide that information in the plain text part as well. And possibly an option not to receive localized mail. Everything on Twitch I do in English, so why would I need a localized e-mail?