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Video Features

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20 results found

  1. My video has been stuck processing for hours. I've tried multiple times to upload in Safari and Chrome and it always gets stuck processing. The video is a 1 hour stream in .flv format from OBS and is 1.8 gb. Please help

    36 votes

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    46 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Hey there, if you're having issues uploading videos to Twitch, please reach out to our support team can troubleshoot with you! Thank you so much.

  2. When I click "take a clip" from a past video (yesterday or before days), it opens a new windows but it gives me an unknown twitch error. "somethings went wrong" message

    31 votes

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    29 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Depending on which channel you're trying to create a clip for, if the owner has enabled the sub-only archives setting, you won't be able to clip the VOD. However, if you are trying to clip from your own channel and have the before-mentioned setting on, an update was rolled out allowing channel owners & editors to clip VODs when sub-only archives. The update might fix the error, provided you were trying to clip from your own channel. Please note this error will continue to show, if you are trying to clip another channel's sub-only VODs (provided you are not an editor).

  3. pls fix the twitch clip missing error (it's when you publish a clip and when you get a link that seems like every other clip but than redirects you to https://clips.twitch.tv/clips/clip_missing )

    17 votes

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    5 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Hey,

    This typically occurs when clips are made from content which Audible Magic has flagged for using music owned or controlled by one of its clients. This includes in-game and ambient music.

  4. Hi, i just started streaming on twitch and just wanted to upload some of my game play. But i realise there is a problem with the uploading part. Im not able to upload as the uploading button isnt there. I saw 1 youtube that said there is a problem with the uploading process so im unable to upload any videos. Are you able to fix the problem? Thanks!

    4 votes

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    1 comment  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Hey there,

    Please keep in mind that video uploads are only available to streamers in the Creator Program (Affiliates & Partners). Apologies for the confusion.

  5. Hopefully this is the right spot for this.

    When I switch to a different tab (any web browser) for more than a few seconds and tab back to an open stream, the stream freezes completely and I have to press pause and then play to get it working again. Sometimes I have to refresh the entire page, or else the screen will be darkened with the pause overlay, even while the stream is playing.

    From what I can tell, it only happens on HTML5.

    Please help, it's an experience-ruining problem not being able to tab back in and watch. Especially…

    3 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  6. i turned on the setting that would show my past streams and still nothing is there can anyone help?

    2 votes

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    Closed  ·  2 comments  ·  Bugs  ·  Admin →
  7. BUG: Making clips on recently published VODs

    After publishing a VOD, creating a clip doesn't work. In case it helps with debugging, id: meeamon , VOD was auto muted for audio reasons. Clip being created was not on the muted audio section. After trying to create a clip, got an "oh no, contact us" page with no specific/helpful error message.

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Hi,

    Would you please get in contact with our support team via https://link.twitch.tv/GetSupport? Thank you so much. They should be able to help you troubleshoot the issue. Our apologies that the error message is not specific.

  8. I havent been able to make a clip from a past broadcast in over 9 months and neither can anyone else. This needs to be fixed. I dont have a very active channel so I cant make clips while I'm streaming say games like Apex. please!!!

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Sounds like you have Subscriber-only VODs enabled. This setting also prevents you from clipping your own archives as a Creator. To change this setting, please visit your Creator Dashboard and under Subscriptions, turn the Subscriber-only archives option off. If you need additional help, please reach out to our team at https://link.twitch.tv/GetSupport. Thanks!

  9. comment récupérer des rediffusion car j'ai perdu mais rediff alors que j'ai rien supprimer

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Hey there,

    Sounds like you are referring to missing VODs, but apologies for any misunderstanding. Do you have VODs enabled? If so, please note that they are only up for 7 days. If you do have VODs enabled and it hasn't been more than 7 days, please reach out to our support team at https://link.twitch.tv/GetSupport. Thank you.

  10. Neste final de semana foi transmitido um CAMP de CS e LOL por 9 horas, hoje fui conferir o VOD, e o mesmo nao possui NEM UM aviso de direito autoral e mesmo assim esta 90% sem som, e sem a barra vermelha de strike na musica ;/ ja pesquisei e não achei a solução acredito ser um bug

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
  11. My streams are directly unpublished after the live broadcast but sometimes I want to create clips by republishing the replay and doing the create a clip feature. But it doesn't work, either the create clip page doesn't load, or it loads but when I press publish, I get the message "Oops. A problem has occurred."

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    It could be that you are trying to clip from a VOD when you have Subscriber-only VODs enabled. This setting also prevents the creator (you) from clipping your own archives. To change this setting, please visit your Creator Dashboard and under Subscriptions, turn the Subscriber-only archives option off. If you need additional help, please reach out to our team at help.twitch.tv. Thanks!

  12. when im clipping from my previous stream i go to add title and then when i click publich is says something went wrong ive tried different browser and clearing cookies nothing works

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Ana responded

    Please reach out to our team at help.twitch.tv to troubleshoot this issue with clips. Thank you!

  13. I'm not sure if this is where I'm supposed to post this or not, but my VOD is not loading and displaying "Error 2000" each time I try. I've tried restarting, using differnet devices, and logging out/in. The video will still not play. It also won't export or download. What has happened and how can I view/export/download this this video? Link below.

    https://www.twitch.tv/videos/1411214269

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  14. Llevo un par de días transmitiendo y cuando voy a la sección de vídeos no se quedan guardadas las transmisiones, pensé que por error había desactivado esa opción pero todo sigue igual, está activo tanto la opción de guardar transmisiones anteriores como la opción de publicar siempre VoD, necesito solucionar esto pues muchas de las transmisiones las descargo luego para separar el contenido y re subirlo.

    1 vote

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    0 comments  ·  Bugs  ·  Admin →
    Closed  ·  Twitch responded

    Hey there!

    This is something that can be looked into by our team at help.twitch.tv

    Please reach out there and they will be able to assist you with troubleshooting and resolving this issue.

    Best of luck with your VODs!

  15. Recently all my past broadcasts were deleted for no reason. I know some were expiring soon, so I moved a few to YouTube, but when I came back all of them were gone without a trace. I have the setting to save past broadcasts on so there is no reason they should be gone. Now I don't know what to do.

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  16. The mini player does not work on firefox. The video normally docks to the corner when you click away from the channel.

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  17. why is video uploading not working? Its keeps hanging on "processing"

    1 vote

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    1 comment  ·  Bugs  ·  Admin →
    Closed  ·  Twitch responded

    Hey there!

    So sorry you are running into this.

    For something of this nature please reach out to our team at help.twitch.tv so they can help you troubleshoot this issue.

    Best of luck!

  18. I've been streaming long content for the last week trying to get my channel up and running and I'm entirely unable to upload any of my previous videos for clipping and general content. What the actual f, man? Help. Please.

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  19. 匯出確認信會寄送到email,但youtube上傳進度一直為0

    下載按鈕也同理,任何瀏覽器按了下載等了幾小時都沒跳出下載

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
  20. One of my first videos I accidentally used copyrighted music and my video audio was removed.

    I went to the youtube channel "NoCopyrightMusic" and downloaded 2 playlists of their music.

    The video audio got copyright removed AGAIN. Why is it targeting my videos if they arent using copyrighted media?

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Admin →
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