Remove the stream viewer options setings from the streamer. Set it globally at all times for all channels to the viewer to choose the quality 1080p, 720p, 360p, and 160p. It is a well known fact not everyone has a connection that can handle 1080p and 720p. When you remove the option from the viewers you're also setting a precedent that you only want fast connections to connect. Undermining your business bottom line. Streamers never should be able to determine which quality the viewer needs.