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Safety Education Program

Welcome to Twitch's feedback forum on the Safety Education Program (SEP). SEP is designed to help community members better understand Twitch’s Community Guidelines, so that they can remain in compliance with them, avoid behavior that could lead to harm to the community and/or suspensions, and become better citizens on Twitch.

How SEP works: If a user violates an eligible Twitch policy, they will be offered the opportunity to take a learning course. Each learning course contains reading material and a quiz.

We are committed to serving our community and welcome any ideas you may have to improve our service. This forum is for ideas only.* Learn how it works.

*Suggestions with non-constructive (no actionable) feedback, appeals or commentary on suspension decisions, support requests, and suggestions disparaging others may be closed without comment. Titles that are unclear or unnecessarily vulgar may be reworded to better reflect the request for ease of discovery.

Support Information & Links:
  • Help Portal: Tons of articles that may answer your questions.
  • Email Support: Available to assist users 24/7, please use the Contact Us form in the Help Portal.
  • Live Chat (beta): Open to all Partners & Affiliates [Monday to Friday, from 1 AM (01:00) to 5 PM (17:00) PST].
  • @TwitchSupport (on Twitter): Available Monday to Friday, from 1 AM (1:00) to 5 PM (17:00) PST.

Safety Education Program

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4 results found

  1. Hi, we're looking for feedback on our program. Please submit your ideas for the Safety Education Program in this forum! Thanks and looking forward to how we can evolve this program with your feedback.

    10 votes

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  2. Please add to your streaming restrictions that it is not allowed for streamers to show smoking or using Vapes on camera. Not only do adults watch the streams (myself 48 years and friends in 30's/40's who watch streams for example) but i'm sure children do too. Streamers showing smoking and vaping on the video of their streams can encourage this behaviour which is detrimental to their health.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Podrían tenerse encuentra las denuncias ya que en mi caso he recibido insultos y amenazas tanto por chat privado como por chat de los directos y todas y cada una de las denuncias acaban igual NO SE INFRINGE NINGUNA NORMA, por lo que si una persona puede insultar a otros sin recibir sanción alguna la gente seguirá con dicho comportamiento y todo gracias al propio Twitch por no hacer las cosas bien

    4 votes

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    3 comments  ·  Other  ·  Admin →
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  4. That's actually a really interesting point, 1onlyone! Since this is a support chat, conversations may indeed be reviewed internally, which means the idea you've shared here could potentially be seen by Twitch staff.

    That said, if you want to make sure your idea gets to the right people more directly, the best way is through UserVoice — Twitch's official platform for creator feedback and feature suggestions. You can find it at https://twitch.uservoice.com/. That's where creators submit ideas and vote on suggestions, and it's the most direct channel for feedback to reach Twitch's teams.

    Your idea about part-time mental health…

    1 vote

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    2 comments  ·  Other  ·  Admin →
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