7 results found

1. Global AI AutoMod does not understand context

   Right now making mature jokes in chat can get chatters permanently suspended globally on Twitch completely without any human intervention that requires context.

   Clarification:
   This is not about regular AutoMod but the HIDDEN global AI AutoMod present in all of Twitch channels.

   The AI based AutoMod Twitch currently uses everywhere does not understand important contexts and takes all text at face value. Streamers who have a strong focus on the LGBTQ community find themselves having to tell their chatters not to express themselves freely, because what they joke about can be seen as hate speech even though they are strong supporters and allies. For moderators it seems they are not allowed to do what they are supposed to do, which is to determine what is appropriate in their streamers chats.

   Anything of the following in chat currently gets flagged by AI based AutoMod:
   - Hints at self harm, even if clearly a reaction to a video game or made as a joke.
   - Threat of violence even if clearly in-game or as a joke. The context of the game being played may portray or make the same joke that is being commented on.
   - Jokes towards a protected group, even if the person who is making the joke belongs to that protected group themselves.
   - Sexual advances, even if clearly consensual, requested or welcomed by the streamer.
   Right now it seems anything of the above in combination with a manual report will get your account permanently suspended. Partnered and mods for the channel it was flagged in appear to get more leniency.

   While it is Twitch responsibility to protect all members of their community the current AI has become overly sensitive, especially for streamers who focus on mature themes and stream games that contain mature themes.

   As long as streamers have their content classification set appropriately, should that not also extend to Twitch chat?

   I suggest allowing "mature content" streamers to:
   - Turn off the global AI based AutoMod for their chat.
   - Reduce global AI based AutoMod sensitivity for their chat. (at the very least)

   As long as they have set their stream content classification properly to:
   Mature-rated games; Sexual themes; Drugs, Intoxication, or Excessive Tobacco Use; Violent and Graphic Depictions; Significant Profanity or Vulgarity; or Gambling. https://safety.twitch.tv/s/article/Content-Classification-Guidelines?language=en_US

   Being able to discuss or joke about topics on screen of a sensitive nature is no longer possible in Twitch chat and streamers are seeing their most active chatters and supporters get permanently suspended for participating in completely consensual conversations.

   I hope this can lead to further discussion regarding the matter.
   Outsourcing moderation to AI, while it may save money, is not a good idea.

   Right now making mature jokes in chat can get chatters permanently suspended globally on Twitch completely without any human intervention that requires context.

   Clarification:
   This is not about regular AutoMod but the HIDDEN global AI AutoMod present in all of Twitch channels.

   The AI based AutoMod Twitch currently uses everywhere does not understand important contexts and takes all text at face value. Streamers who have a strong focus on the LGBTQ community find themselves having to tell their chatters not to express themselves freely, because what they joke about can be seen as hate speech even though they are strong… more

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   135 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Closed  ·  Twitch responded

   Hi, thanks for taking the time to share your feedback with us. We wanted to clarify a couple of things. AutoMod can’t ban people from Twitch. Mods can use the tool to identify chat messages that break their channel’s rules. But AutoMod can’t be used to timeout, ban, or mute users from any channel, or from Twitch – those aren’t AutoMod capabilities.

   We also wanted to share a bit more about how we enforce our Community Guidelines. These are the policies that apply to all of Twitch, and help make Twitch safer. We have human teams that review our content moderation decisions. We call this “human in the loop.” These reviewers help ensure that our policies are being applied accurately. We don’t use a “global AI” system to enforce our guidelines, and we manually review suspension decisions.

   We recognize that, while the majority of enforcements we issue are correct, sometimes we may get it wrong. If you feel an action taken against your account was not warranted, we recommend submitting an appeal through our appeals portal for our teams to review.

   Again, thanks for sharing your experience. It’s important that we’re open about how we enforce our policies. It’s also on us to ensure that our enforcement decisions are accurate. Our teams issue and review content moderation decisions in real time for that reason.

   Hi, thanks for taking the time to share your feedback with us. We wanted to clarify a couple of things. AutoMod can’t ban people from Twitch. Mods can use the tool to identify chat messages that break their channel’s rules. But AutoMod can’t be used to timeout, ban, or mute users from any channel, or from Twitch – those aren’t AutoMod capabilities.

   We also wanted to share a bit more about how we enforce our Community Guidelines. These are the policies that apply to all of Twitch, and help make Twitch safer. We have human teams that review our content moderation decisions. We call this “human in the loop.” These reviewers help ensure that our policies are being applied accurately. We don’t use a “global AI” system to enforce our guidelines, and we manually review suspension decisions.

   We recognize that, while the majority of enforcements we issue are correct, sometimes… more

2. Find out an easier way who I mod for

   I would like to see an easier way to see what channels where I am a moderator without checking all my following list and typing /mods to check.

   67 votes

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   6 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Closed  ·  Twitch responded

   Hey there, you should be able to check the channels you mod for by going to  https://www.twitch.tv/moderator/

3. Shield mode API and bot protection

   The shield mode should have an API. Its main purpose is to react quickly to a massive influx of people, but... Sometimes we would like to react differently than the others times.

   With an API we could define different ways to react and assign each of them to a different Stream Deck button (or other devices). We wouldn't need to waste time to change the shield parameters each time.

   • we lack an option that could belong into the shield mode: remove the last follows / block the incomming ones.
   8 votes

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Closed  ·  Twitch responded

   Hey there, we released Shield Mode APIs shortly after release. You can review the update on the TwitchDev forum: https://discuss.dev.twitch.tv/t/new-shield-mode-endpoints-and-eventsub-subscription-type-are-now-in-open-beta/42172

4. Shield Mode on OBS Takes up too much chat space

   Dont like how on OBS "shield mode" takes up half my chat screen I use to read chats from viewers when I have it on. For that reason alone I will never use it no matter how good its features are.

   1 vote

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Closed  ·  Ana responded

   This suggestion is for a third-party software.

5. he

   hej

   1 vote

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   Closed  ·  1 comment  ·  Mod Tools  ·  Delete…  ·  Admin →

6. Simplified Moderation

   To ban a user or temporarily block him, just click on the nickname and select the desired action without switching to a separate moderator window. It is especially convenient if you stream yourself and do not need to open a bunch of windows.

   1 vote

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   0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →
   Closed  ·  Danky responded

   Hey there! For a simplified view for moderating, you can show mod actions in chat by enabling Show Mod Icons in your Chat Settings.

   Hope this helps!

7. MODS COMANDOS

   Comando /user no celular funciona, ja que não funciona e no PC é possivel utilizar

   1 vote

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   Closed  ·  0 comments  ·  Mod Tools  ·  Delete…  ·  Admin →