In rare but real cases, users may be unable to successfully verify their accounts using a phone number.
This has been happening to members of a community I am moderating where a group of known users transferred phone numbers from their old Twitch accounts. This is causing them to be unable to chat, even with the "First time chatter must have a verified phone number." option toggled to off.

Current State:
If user Kappa has transferred their phone number from an inactive account Keepo, they may encounter issues with phone verification on channels with even loose phone verification settings. I am not completely sure what's causing this but I've gotten more than 5 requests to allow them to chat.

Current Workaround:
I gather impacted users, toggle the entire phone verification to OFF and ask them to type a message in chat. Once I confirm that the messages have been posted, I go back to the moderation settings and re-enable "Chatters without a phone number must have accounts older than X" and "Chatters without a phone number must have followed for more than X" options to ON as previously. This somehow tricks the filters into allowing them to chat later, even if the "First-time chatters in my channel must have a verified phone number" option was disabled the entire time and is not enabled.

Proposed Solution:
Implement a way to manually flag an account as trusted/verified. This would allow moderation/editors/streamers to allow chatters to engage even if there are some issues with the email or phone verification. This could also be made to bypass the minimum followage or account age settings in edge cases.
I am aware of the verification exemption settings but they are not sufficient at this moment.

Thank you for reading,
Aure