Mod Icons Issue - Banning & Unbanning
I mod for a stream with 2k+ chatters and we often have several mods in at one time. Unfortunately we've had some issues with the ban icon that shows up next to usernames in the chat. When two mods hit the ban icon at nearly the same time, the first bans, but the second mod who hits the icon - even immediately after - unbans the user on accident. This is a bad design, I feel, because if a mod does not notice the user has been accidentally unbanned, then they are free to return and repeat their behavior. It also disrupts moderation when we have to whisper one another to coordinate so that there isn't a repeat of the ban/unban issue. Today it happened repeatedly - two mods tried to ban a user, who was accidentally unbanned, then both tried to correct it, and accidentally unbanned again.
Instead of forcing mods to designate "jobs" to each other to prevent this from happening, I'd like to request a cooldown on the unban feature, or better yet, make unbanning only available through a chat command or the user card rather than the mod icon in chat. It would make moderation much easier because we would avoid stepping on each other's toes. Banning is a serious decision and I think unbanning someone should be a bit more difficult than accidentally tapping an icon. Thank you!