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Customer Experience

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Customer Experience

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3 results found

  1. Contact us page incomplete.

    "This article may help to resolve your issue. If you'd still like to raise a case after reading through, you can do so at the bottom of the page."

    But there is no where to input information or any way to submit a ticket.
    I started a User voice post in another category and that got closed and I was re directed to contact us again... I cant even continue that conversation to say that I cant use the contact us page.

    Please allow us to submit a general ticket instead of being redirected back to uservoice or contact us,…

    1 vote

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    1 comment  ·  Help Portal  ·  Admin →
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    Closed  ·  Ana responded

    I think there's some confusion, as the "Contact Us" is a link on the bottom of the page that takes you to a form to fill our regarding your issue. Once filled and submitted, our support team will continue to contact you via email in order to resolve the issue. Thank you.

  2. Twitch Studio Troubleshooting

    I’ve seen a fair bit of issues surrounding audio capture and it’s relation to using Soundtrack. Currently, I am using Twitch Studio and have re-enabled VOD. I had been using the web player as I cannot download the Soundtrack app on iOS. I found the FAQ page regarding Troubleshooting as my recent VODs (which I unpublished and deleted) only captured and produced my mic audio. The FAQ page it makes no mention of Twitch Studio. Only OBS and StreamLabs. Can we add a Twitch Studio portion to that FAQ page please?
    1 vote

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    0 comments  ·  Help Portal  ·  Admin →
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    Closed  ·  Ana responded

    Hey there,


    Thank you for this feedback. We want to ensure you have the resources you need. Could you please clarify the name of the help article (link should also be fine) you used to reference this information where Twitch Studio troubleshooting steps were missing? Thank you so much!

  3. Perhaps have a more consistent support system. One that actually replies within a week.

    Please respond to support tickets. It's been well over a week since my confusing account suspension and my ticket opening and nothing has happened.
    1 vote

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    Closed  ·  Twitch responded

    Hey there,

    A week is definitely too long to hear back from us. I went ahead and looked into this and you should be hearing from our team soon.
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