Appeals Process for Rejected / Removed Emotes
I have had several non sexual emotes removed for the reason listed at the bottom of this post, for convenience I'll shorten it here to 'sexual content'.
I have had several emotes removed for 'sexual content' despite not having anything sexual about them. I can see this is a problem that occurs to a lot of people based on a cursory search on Twitter.
This blatantly wrong information only leads to confusion. If my emote isn't sexual in nature, why was it removed? Was it a mistake? What do I need to change about it to have it be allowable. My next action is usually to contact support asking these questions, to which I get a canned response (Below the reason). The email in short specifies that support cannot provide further reasoning behind the removal, which I think is insufficient information and only leads to further confusion. Chat Support also provides the exact same copy-pasted dialogue before insisting on transferring you to email support, to repeat the loop.
Due to the automated nature of these responses, I believe emoji removal can be similarly automated and is at risk of false removal due to malicious mass reporting. Emote removals and rejection should have an appeals process when the reason does not match the emote, which should be carefully reviewed by a person and a sufficient, accurate response should be given.
Additional information below this line.
Reason:
"SexualContent: Disallowed content - Imagery of sexual content or nudity. i.e. “Gasm”-style emotes which contain sexualized torsos or bodily fluids; animated images of buttocks. For more info, please refer to our Emoticon Guidelines: https://help.twitch.tv/s/article/emote-guidelines"
Response:
When an emote is declined, you should have received an e-mail containing the general information pertaining to the denial. If you did not receive the e-mail, please be sure to check your spam folders.
Support cannot provide further insight into whether or not submitted emotes abide by our emoticon guidelines.
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CraftyLady2019 commented
Agreed. I have had emotes removed / denied that are definitely not sexual in nature with the same canned response from Twitch. Yet, the exact same emotes are allowed on other streamers channels. Yes, the exact same ones. (we purchased them from the same etsy store). I've even seen other emotes on channels that are blatantly sexual and even named "twerk", and they're allowed. There needs to be consistency in the rules. One Twitch moderator denies the same emote that another Twitch moderator approves. Frustrated doesn't even describe how I'm feeling right now. My viewers loved using the cartoon animated emotes I used to have, and they were at the top of my most used list quite often. Please fix your process Twitch!
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WireframeVT commented
I have had an emote denied (one of those Amongus/dumpy emotes), and soon after other streamer friends made the same style emote but had it approved no problem. There is a lack of consistency in what gets approved/denied. This is not to say that they should have their emotes removed, as it isn't sexual in nature. The original Amongus animation itself is a reference to a scene in the 2006 kids film, Open Season, where a bear is dancing in a convenience store.
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solarhawk77 commented
Even without having any emotes removed myself, I have found this issue to be frustrating when emotes that are not sexual in nature get removed (from other streamers), and have heard many stories of frustration about the automated response loop.