Subscribers should have access to both the follower emotes AND the tiered sub emotes
It has been brought to my attention that follower emotes are not accessible to subscribers. I tested this out with a friend who is subbed in my channel, and it appears to be accurate.
This is a problem.
Picture this: So a new viewer comes in, likes what they see and follows- YAY they get up to 5 follower emotes. That same viewer is about to subscribe, thinking they will have access now to my follower emotes AND my sub emotes... but alas, they instead have swapped out the follower emotes for the sub emotes. They are sad because they really liked one of the follower emotes. They do not renew their sub.
Alternatively, they do know about this issue and decide they don't like the sub emotes as much as the follower emotes, so they never sub in the first place.
Why on earth would we TAKE AWAY anything from a viewer once they have subscribed?!?!
Hi there! Sorry for the confusion; however, Follower Emotes aren't available on mobile at this time, and are only able to be used in the channel they are for. This could be why your Subscribers are unable to use your Follower Emotes.
If you believe this is a mistake and you still require assistance, please reach out to our team directly at help.twitch.tv
Thanks!