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503 results found

  1. Hello, my viewer count always shows 1 maybe 2 viewers, however you can clearly see multiple accounts in chat watching. So not including viewers that don't have accounts, why is my stream showing only 1 viewer?

    1,994 votes

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    416 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey everyone! Just wanted to pop on here to give some clarification. 

    Your Viewer Count reflects the total number of people watching your live broadcast, whether or not they have logged into a Twitch account. Your total Users in Chat reflects the number of logged-in Twitch accounts that are connected to your chat. In some instances, an account can be connected to your chat without watching your live broadcast - like chat bots, users in chat-only mode, or users in pop-out chat mode - which would then create a difference in your total number of Users in Chat and your Viewer Count. You can learn more about your Viewer Count and Users in Chat in this help article.

    Thank you as always for the feedback!

  2. Since 2 days i don't receive my stream report in my email box. Why?
    and by the way, 2 of the tutorials are BUGGED, impossbile to complete the tutos because of that. Can you fix it please?

    1 vote

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi,

    Are your streams more than 30 minutes long for the stream summaries which you did not receive an email for? If not, that could explain why you didn't receive emails for them. If this doesn't sound right, please reach out to our team via https://link.twitch.tv/GetSupport. They should be able to investigate what could be happening in this case. As always you can check your Creator Dashboard for stream summaries. As far as the achievements go, could you please repost a new idea and clarify which achievements you think are bugged? Thank you!

  3. 1 vote

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi there,

    This is likely related to an issue with your broadcasting setup's microphone input settings. If you have Twitch Studio, we recommend reaching out to our support team at help.twitch.tv via the link here: https://link.twitch.tv/AppsTwitchStudio. Otherwise, please refer to the help information for your specific broadcasting software. Thank you!

  4. Under revenue it shows i earned 1.77 for a paid sub which is less than what i should make for 50/50 split and it shows i earned 1.69 on my gifted sub which is less than i should be making again. also i have a lot of days with $0 ad revenue where i held over 20 viewers that were complaining in my chat about the ads yet i earned $0. Please explain and fix this. I have photos and screenshots as proof of this

    1 vote

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  5. on my stream summary is says i have 2.7 but when i go on to me channel analytics is says i have 2.4 on the same stream

    can any one help about this

    4 votes

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  6. 1 vote

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  7. Hi, I have streamed a total of 7 days within 30 days, yet it is only showing me as having streamed for 6 days, this is sadly keeping me from reaching affiliate which I should have had today

    1 vote

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    Hey there!


    So sorry you are running into this. Our team at help.twitch.tv will be able to investigate this with you and further troubleshoot why your streamed totals are not adding up properly. 

  8. In Quick Actions the "Edit Stream Info" tab is broken. It says
    "Stream info failed to update." and
    "Go live notification failed to update."

    1 vote

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  9. No me deja actualizar las metas ni publicar los directos GRACIAS

    1 vote

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  10. I know that we have to wait for 48 hours to update analytics, revenue in specific, BUT my analytics (revenue) is not updating since 11th september....i already send a ticket, already send a screenshots! But still no updating

    1 vote

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  11. In Dashboard-Affiliate-Settings I can't change my address, the address box is greyed out, I click the "Edit" button and a couple things are editable (like individual vs company), but still can't change my address.. Ironically I could change my date of birth though

    1 vote

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  12. estava com a media de espectadores na media de 2,08 quase batendo a afiliado e hoje fiz live de amanha teve bastante espectadores na live mais diminuiu para 1,98 queria saber por quer

    1 vote

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    Hello! We normally recommend waiting around 48 hours for your achievements to update after a stream. Thank you for your patience.

  13. Please help me... My Build community and Affiliate goal count wrong. Goal is 50 followers, I have 52 followers (counter on top on stream-manager page), but in achievements page shows only 46 followers... I'm grateful for every follow, but with this bug I will collect them forever... Thanks and have a nice day!

    1 vote

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    Hello there! We normally recommend waiting around 48 hours for your achievements to update after a stream.

    Thank you for your patience!

  14. I don't get more followers when they start following

    1 vote

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  15. To nie pomysł potrzebuje pomocy a nie można się z wami skontaktować ..... Gdzie jest panel powtórek na żywo....
    Kiedyś był taki przycisk i stromowala strona Twitch moje VOD a teraz tego nie mogę znaleźć gdzie to jest prosze o pomoc

    1 vote

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  16. I am affiliate and cannot find channel points

    1 vote

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hi, hi!

    Congrats on getting Affiliated! Sometimes channel points take a bit of time to become available after you complete onboarding, so please keep that in mind. If you're fully onboarded and still have no access, please reach out to our team at help.twitch.tv. 

    Have a good rest of your day!

  17. i already have 51 followers and they don`t give me the affiliate why??

    1 vote

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    Hey there! We normally recommend waiting around 48 hours for your statistics to update after a stream.

    Thanks for your patience!

  18. Io sono arrivato a 60+ followers però negli obbiettivi mi conta ancora 46 come faccio?

    1 vote

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  19. After completing step 4 of the onboarding process, I get the "Affiliate Onboarding Complete" screen but when I click out of it, the screen is still stuck at Step 4 as if I didn't do anything and says "NOT STARTED". I have tried to let it resolve on its own and also chose the "start over" option multiple times. All I get from your support are canned emails not really addressing the issue. Can this please be looked at? Really turning me off to this process as its been going on 6 days. This is also not a review issue.…

    3 votes

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    3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello! Apologies for your experience with Onboarding thus far.

    Step 4 of the Onboarding process typically takes a few minutes; however, due to the large multitude of factors, it is possible that the process may take a while to complete.

    Thank you for your patience!

  20. j'aitait a 33 abonée est une perssonne ma raid avec 15 perssonne est je suis arrivée a 43 sauf que sur twich studio je suis encore a 33 sa m'enbete car je veut esseyer d'avoir l'afiliation merci.

    1 vote

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    Hello! Apologies for this situation, however, we usually recommend waiting around 48 hours for your statistics to update after a stream. 

    Thank you for your patience!

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