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95 results found

  1. On 03NOV21, it was revealed that banning a user from a chat will now unfollow them from the stream.

    This does NOTHING to manage harassment and gives people one last "AH HA!" when they literally just follow the stream again and either activate the alert or appear in the event list.

    "Oh, nice my mod just banned a user with a username STREAMERISBADWORD123!"

    Now they all instantly follow again, and streamers event list is littered with it or their alerts are activating.

    This is an absurd feature that contributes nothing to chat management and in fact makes it possibly WORSE.…

    282 votes

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    14 comments  ·  Chat  ·  Admin →
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    Hey all,

    While working to curb followbot abuse, a product feature was inadvertently released early. As a result, accounts that were banned in a channel were automatically removed as a follower. We’ve rolled back this change and bans should now be functioning as expected.

    We’ve heard your feedback about this change and the final product should address many concerns raised. We’re continuing to build, and we’ll let you know what is happening when we’re ready to launch.

  2. Moderators are now affected on using blocked terms. This is a negative update since mods use blocked terms to advice the streamer or the chat.
    It would be very helpful if it goes back to when us moderators could use blocked terms since it's our duty to help both the streamer and the chat.

    180 votes

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    16 comments  ·  Chat  ·  Admin →
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    Hey all! 


    Thank you so much for this feedback! Unfortunately this was an unexpected change that happened last week, but I am here to let you all know that it has been reverted and moderators should be back to being able to use blocked terms as they were before!

  3. I would like to see an option for moderators and broadcaster to be able to mention everybody that is in the chat. It would be nice to be able to get the whole chats attention as a moderator, sometimes it seems that moderators messages can get drowned out in a chat.

    96 votes

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    2 comments  ·  Chat  ·  Admin →
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    Hey everyone!

    We are happy to announce that Creators and Mods can now use the "/announce" command to update chat with important info!

    You can learn more about this new feature here: https://twitter.com/TwitchSupport/status/1509634525982302208?s=20&t=Zh12c89bpHQkUCDfnB9fpg

    Thank you all as always for the feedback!

  4. Please stop shadowbanning chat users (specifically when they are using VPNs) while letting them think everything is ok, because it's messed up. People are being shadow banned and thinking nobody cares about what they're saying. You are playing games with their heads when you do this. Stop it.

    28 votes

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    Closed  ·  5 comments  ·  Chat  ·  Admin →
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  5. Desde ayer a la noche, mis mensajes no se leen en los chats, no entiendo por que.

    28 votes

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    Closed  ·  25 comments  ·  Chat  ·  Admin →
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  6. The subscription anniversary appears every time I visit live channels that I subscribed to and it doesn't go away. I find it annoying and would like an option to turn it off.

    15 votes

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    1 comment  ·  Chat  ·  Admin →
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    Hey there!

    This should be live on the site now. The anniversary reminder will have an ‘X’ in the corner that you can click to easily close and not have it pop up. If you are on web you will have more options to choose to choose as well like delay the reminder till your next time visiting the stream or just not reminding you for the rest of the month.

    Hopefully this helps!

  7. Yo, I think my emote would make a great replacement for PogChamp
    https://twitter.com/YerLocalSenpai/status/1347061751976583173/photo/1

    12 votes

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    Closed  ·  3 comments  ·  Chat  ·  Admin →
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  8. Yo envio mensajes y veo como se mandan pero el streamer no puede leerlos y es frustante

    7 votes

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    Closed  ·  1 comment  ·  Chat  ·  Admin →
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  9. Because apparently you cannot be contacted anywhere, and moderators are way over their heads, removing comments with NOTHING wrong, by the rules and relevant answer to another comment. This is ridiculous, I waited long for the account, long for the permission to say something to chat in a place what I decided to watch and follow. And I answered to normal comment, with normal comment. nothing ******, nothing violent, only normal. like "<the users thing> is a fraud, but this is beautiful> .. hundreds of comment above mentioned beauty, and there was nothing wrong. When I commented about that atrocity,…

    5 votes

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    Closed  ·  2 comments  ·  Chat  ·  Admin →
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  10. Mods are banning users across multiple channels without reason.

    Owners of channels need more transparency when it comes to bans from rogue mods. These mods are blatantly abusing their powers to ban users from channels that they have never even chatted in. These users are bringing this issue up to other mods like myself, and I've experienced it personally from corrupt mods. We need more methods of dealing with rogue mods that are banning users. They need to flag users, and have owners of channels make the final move. This current method is empowering people that have no reason being…

    5 votes

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    2 comments  ·  Chat  ·  Admin →
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    Hey there,

    We appreciate this feedback but, as long as the channel is following our Community Guidelines and Terms of Service they are free to moderate their community which ever way they see fit.

  11. I think it would be a really good idea to have the ability to delete messages on your phone as a moderator for chat

    4 votes

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    0 comments  ·  Chat  ·  Admin →
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    Hey there!

    Mods on mobile should have the same power as those who use our site. You just have to click on the users name and moderation options will be available to you there.

  12. I dont know why, but i cannot send messages since yesterday, i can type them, and i can see them, but no one else see´s it, i tried changing accounts, incognito, and everything, but no one else can see my messages HELP!!!!

    3 votes

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    1 comment  ·  Chat  ·  Admin →
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    Hey there,

    If you are still running into issues with this I would recommend reaching out to our team at help.twitch.tv so they can further assist you in troubleshooting this.

  13. Solo me deja mandar chats y que me vean en canales donde soy mod en otro chats no me ven, ¿alguna solución?

    3 votes

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    0 comments  ·  Chat  ·  Admin →
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    Hey there,

    If you are still having issues with this please reach out to our team at help.twitch.tv and they will be able to assist you in troubleshooting this.

  14. Здравствуйте. Сегодня я столкнулся с такой проблемой, что стримеры и его зрители не видят мои сообщения. Почему? Я что то нарушил?

    3 votes

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    1 comment  ·  Chat  ·  Admin →
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    Hey there,

    If you are still having issues with this please reach out to our team at help.twitch.tv and they can help you troubleshoot what is going on.

  15. 我要電話驗證 但一直說我重複使用已停用 但我沒有其他帳號了啊

    2 votes

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    1 comment  ·  Chat  ·  Admin →
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  16. No se ven mis mensajes en el chat, no estoy banneado ni mi cuenta ha sido suspendida. Escribo mensajes y pareciera que no llegan

    2 votes

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    Closed  ·  1 comment  ·  Chat  ·  Admin →
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  17. No me ven los msj, escribo en el chat y mi mensaje el stremer no lo ve, y si tienen el chat en la pantalla y escribo no se ve

    2 votes

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    0 comments  ·  Chat  ·  Admin →
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    Hey there!

    Please reach out to our team at help.twitch.tv if you are still running into issues with this. They can help you further troubleshoot what is going on.

  18. Hello Twitch, I'm having trouble with my stream. First, my viewer is count is wrong because when I had 7 viewers on stream it said 2. Also when I had 5 viewers while I was streaming it said 1!! Secondly, when I have viewers in my chat they're not chatting!!! Can you FIGURE OUT IF THEY ARE BOTS or just regular people watching my stream. Everytime I stream 1 viewer comes but he doesn't cHAT SOMEONE TELL ME WHY!!!!

    2 votes

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    2 comments  ·  Chat  ·  Admin →
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  19. I noticed that regular links don't work but I put in a bit.ly link in the chat and worked, maybe we can make it so bit.ly links don't work.

    2 votes

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    0 comments  ·  Chat  ·  Admin →
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    Hey there,

    I had just tried this and did not have the same issue.

    Can you please reach out to our team at help.twitch.tv so they can further troubleshoot this with you?

  20. Hi! When i stream, my chat is always quiet and I don't like to talk to a wall when no one, who is watching, don't respond back to me. my chat is always quiet and I'm not a talker myself. I'm introverted and I don't want to look like I'm crazy and talking to myself when no one is answering back. :(
    I like to talk to someone who answer back in the chat - and I have said that too while I'm streaming. "I'm not a talker myself and I would like someone to talk to who responds back.…

    2 votes

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    0 comments  ·  Chat  ·  Admin →
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    Hey there,

    Thanks for reaching out about this.

    We do have some resources available to look through when it comes to community engagement. I would recommend starting here: https://www.twitch.tv/creatorcamp/en/connect-and-engage/getting-to-know-your-audience/

    Creator Camp is pretty neat in general and I would recommend looking through the entirety of the Building your Community category for more info on this as well.

    Best of luck with your stream!

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