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← Twitch UserVoice

Settings and activity

12 results found

  1. The help portal AND Appeals section do not work.

    7 votes

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    0 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    4bmw shared this idea  · 

  2. Customer Support to actually acknowledge your tickets when responding to them

    23 votes

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    1 comment  ·  Customer Experience » Help Portal  ·  Admin →
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    4bmw commented  · 

    I agree, there is almost nothing about their help center, appeals, or uservoice that is in anyway helpful to me.

    4bmw supported this idea  · 

  3. There is no real "help" section in twitch.

    11 votes

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    1 comment  ·  Customer Experience » Help Portal  ·  Admin →
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  4. Let us reach Twitch support in an easier way.

    35 votes

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    1 comment  ·  Customer Experience » Help Portal  ·  Admin →
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  5. Discord server

    22 votes

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    3 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  6. Live customer service. Phone or chat box.

    53 votes

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    2 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  7. Support Dashboard

    62 votes

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    5 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  8. Allow users with twitter to DM the support page

    48 votes

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    4 comments  ·  Customer Experience » Twitter Support  ·  Admin →
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    Under Consideration  ·  Adminmouse (UserVoice Senior Program Manager, Twitch) responded

    Opening DMs is something we hope to do in the future, but at this time, it’s not currently possible.

    Please understand, however, that support is not involved with suspensions or safety decisions, so we would not be able to assist with any of those issues.

    Users who are suspended are able to file an appeal to learn more about their suspension and request review. Instructions on how to do so are included in the suspension email.
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    4bmw commented  · 

    They added the DM feature, unfortunately it is borderline useless and they probably will never have a system where actual human beings look your tickets

    4bmw supported this idea  · 

  9. Show the status of your appeal on the appeals page

    3 votes

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    0 comments  ·  Safety » Report Tool and Flow  ·  Admin →
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  10. automatically flagging of user account

    5 votes

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    0 comments  ·  Moderation » Chat Verification  ·  Admin →
    4bmw supported this idea  · 

  11. To check cases more often and not take care only of Verified users

    6 votes

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    0 comments  ·  Safety » Suspension Appeal Flow  ·  Admin →
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    4bmw supported this idea  · 

  12. There needs to be a live chat feature with Twitch Supports

    162 votes

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    20 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    4bmw supported this idea  ·