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4 results found

  1. Better messaging system for creators to contact Twitch staff.

    7 votes

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    1 comment  ·  Customer Experience » Other  ·  Admin →
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    DoctorGoat_ supported this idea  · 

  2. Allow users with twitter to DM the support page

    56 votes

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    Planned  ·  6 comments  ·  Customer Experience » Twitter Support  ·  Admin →
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    DoctorGoat_ supported this idea  · 

  3. Fraudulent bit donations and their impact on streamers

    19 votes

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    1 comment  ·  Bits » Feature Request  ·  Admin →
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    DoctorGoat_ supported this idea  · 
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    DoctorGoat_ commented  · 

    My channel has been hit by fraudulent bits and i've been trying to reach out to them since October. Every time I get a reply back telling me 'there has been fraudulent activity on your account so your payout has been suspended'

    They sent me something new recently saying I have to wait 30 days before I can appeal again.
    This is very unfair for the smaller streamer as we do not have anyone to talk to so we can get this sorted, no way to really prove we have no involvement or have any power or control over this fraudulent activity.
    The ability to decline bit donations or refund them to avoid suspicious donations in the future would be so helpful.

    This is such a common problem that so many people are struggling to get sorted with zero results.

  4. Improve your support or let us refund bit donations.

    10 votes

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    1 comment  ·  Purchase Management » Other  ·  Admin →
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    DoctorGoat_ shared this idea  ·