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7 results found

  1. Better contact support options instead of sending the same unhelpful email over and over again

    69 votes

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    2 comments  ·  Customer Experience » Email Support  ·  Admin →
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    SilentEidolon supported this idea  · 

  2. The help portal AND Appeals section do not work.

    8 votes

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    1 comment  ·  Customer Experience » Help Portal  ·  Admin →
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    SilentEidolon commented  · 

    I was wrongfully suspended in 2021 with proof of documents and VOD. I received no response for two years so I found a way to email them for someone to look at the specific case number for that. Next day, I was told to go to appeals.Twitch.com. I told them it would not be possible because the appeals page came after the whole incident so it would not show up. Following that, they responded: “…unfortunately, we cannot provide any additional insight to your request, outside of the solutions we provided in the previous responses. (Being the appeals page link…which doesn’t work for my case) As a result, we will be closing the case in this (current) thread. We apologize for any inconvenience this may have caused you.” It seems the team really does not care.

    SilentEidolon supported this idea  · 

  3. A standard of Support and ways to put in complaints to maintain that standard

    5 votes

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    1 comment  ·  Customer Experience » Email Support  ·  Admin →
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  4. Faster conection between Twitch support service and content creators

    12 votes

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    1 comment  ·  Customer Experience » Email Support  ·  Admin →
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  5. Customer Support to actually acknowledge your tickets when responding to them

    30 votes

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    3 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  6. Support Dashboard

    73 votes

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    4 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  7. Contacting Support form should not auto-redirect

    121 votes

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    10 comments  ·  Customer Experience » Help Portal  ·  Admin →
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