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  1. Still reply to support tickets submitted to an incorrect category, if just to suggest the correct category.

    46 votes

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    2 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    yvaineneverlorn supported this idea  · 

  2. Support Dashboard

    91 votes

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    6 comments  ·  Customer Experience » Help Portal  ·  Admin →
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  3. Contacting Support form should not auto-redirect

    147 votes

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    16 comments  ·  Customer Experience » Help Portal  ·  Admin →
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    yvaineneverlorn supported this idea  · 
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    yvaineneverlorn commented  · 

    Trying to reach an actual person to seek help before reporting a stream because I don't want to report them and risk either their or my account being unfairly striked, but apparently there is no direct way to do that unless I can magically become an affiliate overnight as a non streamer...

    Imagine trying to find help because you are concerned that a 6 YEAR OLD is on camera being livestreamed in an 18+ channel and community, with violent gameplay, swearing and other foul language, only to have no support because the dropdown categories do not actually allow you to submit an enquiry due to no applicable subjects.
    General Inquiries should entail ALL GENERAL INQUIRIES. NOT JUST TWO OPTIONS.

    Reserving the human interaction live chats to affiliates and partners is unfair, along with not providing an email address where viewers can seek help, as how are viewers supposed to get help when access to help isn't actually accessible?

    Robot help bots are very limited as to what they can assist with, which is a failure to provide a safe and confidence inspiring setting for viewers.

    Twitch, please make your support portal ACTUALLY SUPPORTIVE.
    The VIEWERS are the people putting the money into your services, so treat us better. Trust us to have legitimate concerns. Value us enough to want to do everything possible to make your services SAFE.