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Could you please answer a few questions:
1. What was the language you chose when you created your account?
2. Have you changed your preferred language at all since then or recently?
3. Is this the first time you’ve received an email in your non-preferred language, or has it always been sending emails in Russian?
4. To be clear, if you click on your profile picture, and under “Language”, you have “English” chosen, but are receiving Russian emails?
5. What is the language you have selected on https://help.twitch.tv?
An error occurred while saving the commentjulia_blake commented
Having the same issue, it really ****** me off! I've never selected the Russian language ad my profile account, all my local settings are displayed in English, even the local time. WTF twitch??
So sorry that this was closed in the past. Not entirely sure why we closed this in 2019, but I am opening it back up for you guys to vote and comment on while we investigate adding this to the site.
Thank you so much for your continued feedback and patience with us on this request.