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  1. Ukrainian users get emails from Twitch in Russian but English profile language was chosen

    83 votes

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    6 comments  ·  Localization » Other  ·  Admin →
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    Investigating  ·  mouse responded

    Hi all!

    Could you please answer a few questions:

    1. What was the language you chose when you created your account?
    2. Have you changed your preferred language at all since then or recently?
    3. Is this the first time you’ve received an email in your non-preferred language, or has it always been sending emails in Russian?
    4. To be clear, if you click on your profile picture, and under “Language”, you have “English” chosen, but are receiving Russian emails?

    Edit:
    5. What is the language you have selected on https://help.twitch.tv?
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    julia_blake commented  · 

    Having the same issue, it really ****** me off! I've never selected the Russian language ad my profile account, all my local settings are displayed in English, even the local time. WTF twitch??

    julia_blake supported this idea  · 

  2. Add Ukrainian language

    18,359 votes

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    4735 comments  ·  Localization » Add Site-Wide Language Setting  ·  Admin →
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    Investigating  ·  AdminTwitch (Admin, Twitch) responded

    Hey all!

    So sorry that this was closed in the past. Not entirely sure why we closed this in 2019, but I am opening it back up for you guys to vote and comment on while we investigate adding this to the site.

    Thank you so much for your continued feedback and patience with us on this request.
    julia_blake supported this idea  ·